I had an unexpected 5-night stay at this hotel when my daughter tested positive for COVID while attending a residential summer camp nearby. She had to come home for 5 days, but after that point, once she tested negative, she was permitted to return as a day camper for the remainder of the session. My daughter and I stayed at this hotel during that final week of camp; I drove her to the camp every morning and picked her up every night. Luckily, this hotel had a large suite with a kitchenette available during our stay. After returning to the hotel in the morning, I was able to plug in my laptop and work during the day, pausing to make myself a nice lunch, even grab a workout in the gym. I could not have asked for a more convenient hotel in terms of access and amenities. A word about the location: We took the Amtrak train to Providence station, then took an Uber to the hotel (around $16, as I recall). The hotel is located immediately next to the car rental garage for T.F. Green Providence Airport. So we checked in, put our bags in our room, and then I walked across the parking lot to pick up our rental car. It could not have been more convenient! I then drove to the nearby Trader Joe's to buy some groceries for the week. There aren't really any restaurants or shops within walking distance of the hotel, so it was very convenient to have the breakfast buffet that was included with our stay, and then be able to heat up a frozen meal or make a salad for lunch. The hotel is spotless and seems very new. All of the staff we interacted with were lovely. The general manager, Milton, went out of his way to help us and to make our stay as pleasant as possible. In particular, I want to give special thanks for how accommodating Milton was after I had gotten confused about having to change rooms during our stay. He had previously told me that the suite would only be available until Thursday, and that we would have to switch to a regular room for our final night. However, when we checked in, the front desk person told us we would be in the suite the entire time. I should have clarified this with Milton, but given the stressful and chaotic circumstances of the week, it slipped to the bottom of my list. Ultimately, Milton was able to move things around so that we were able to stay in the suite. I felt horribly guilty about this, but he was gracious and extremely understanding. I will always remember how kindly he treated me (and other guests too). I am a Hyatt Globalist and have stayed at dozens and dozens of different Hyatt properties over the years, including very upscale Park Hyatts and Andaz properties around the world. This cheerful, spotless, and comfortable airport hotel will always stand out in my memory because it was exactly what I needed, delivered with the highest level of service. Many thanks to the entire team at this hotel!
Excellent
44 Reviews