Discovery Ancol

Hi Discovery. First of all, im grateful that you've upgraded my room to a connecting room since I reserved a different type of room. ketika saya bilang kamar satu lg minta didekatkan cuz im staying with my kids. You offered me a connecting room with an upgraded room without any charge. I'm so grateful thank you. And also, nice pool & playground. However, I'm really sorry to say that I'm kinda disappointed staying at your place though, since it's a 4 star hotel. Handuk yang tidak lagi putih dan sudah agak bau, check in yang super lama, banyak sekali guests yg datang setelah saya masih belum dapat kamar hingga jam 5 sore. It was chaos. Saya sengaja check in di jam 3 hoping the room is ready krn kami mau main sore kepantai. Unfortunately.. saya masih harus menunggu another 30 minutes cuz the room is being cleaned. Ketika di jam 3.30 kami menanyakan kembali kamar kami, ternyata baru satu kamar yg ready. Kamar satu lagi kami masih harus menunggu another half hour. Yang paling mengecewakan adalah variety of your food breakfast. Not much of a choice. Roti pun tidak ada panggangannya dan hanya ada margarine, chocolate dan blueberry jam. Pastry dan doughnuts yg habis dan lama sekali di refill. Juga main course yang habis dan juga lamaaa sekali di isi ulang. Btw, kami di arahkan breakfast di lantai bawah, krn ruangan resto utama penuh. But I didn't expect the food to be so average for a 4 star hotel. Please take care of your hotel cuz my kids loves your pool and playground. Looking forward till the renovations are done.

Bagus banget, nyaman, help full

It’s good

Subject: Request for Reconsideration: Refund/Reschedule Request for Booking on [Masukkan Nomor Pesanan/Booking ID] Dear Trip.com Customer Service Support, I am writing to formally request a reconsideration regarding my refund application for my recent hotel booking (Booking ID: [Masukkan Nomor Pesanan]). To provide context, I made a booking on the night of May 14, 2026, for a family trip planned for the following day, May 15, 2026. Unfortunately, on the morning of our scheduled departure, my child suddenly fell ill with a high fever and sore throat. Initially, I hoped the condition would improve after administering Paracetamol and Cetirizine. However, as time progressed and my child's condition did not improve, I had to make the difficult decision to cancel the trip to prioritize my child's medical care. Following the platform's guidelines, I promptly took my child to the doctor and obtained an official medical certificate (surat keterangan sakit) to support my cancelation and refund request on Trip.com. While I understand that hotel policies vary and I am not expecting a full 100% refund, I was very disappointed to learn that my request was completely rejected despite the valid medical emergency and documentation provided. If a monetary refund is strictly non-negotiable, I believe offering a rescheduling option would be a much fairer solution for both parties. I am more than willing to cover any reasonable administrative fees or price differences associated with changing the dates. Providing such flexibility would greatly accommodate travelers who face genuine, unpredictable emergencies. I sincerely hope Trip.com can show goodwill and review this matter to find an amicable solution. Thank you very much for your time, understanding, and consideration. Warm regards, Achmad Cahya 0822-986-22344

Clean room, great swimming pool, kids playing arena. Good food

Overall good. Staff ramah, check in/out mudah, breakfast bervariasi, fasilitas complete.

Well maintained old hotel. Super clean and top notch service by the hotel staff.