Let me start with the conclusion: I don’t recommend anyone to stay here at all. Objectively speaking, this hotel does not have the basic conditions for opening to the outside world, and the relevant situation is really difficult to describe.
1. Accident handling. During my stay, two people were trapped in the bathroom two times due to a malfunction in the bathroom door lock. The first time they were trapped for more than half an hour, and the second time for an hour and a half. They finally broke through the door to get out, which delayed their schedule. Such an accident happened. The hotel had no explanation and did not take the initiative to propose any compensation measures. We proposed a discount on the room rate, but the hotel refused to agree. It also passed the responsibility to the platform, saying that the platform did not agree. After communicating with Ctrip, Ctrip's service The attitude is good. This is the first time I have encountered such an unreasonable and substandard hotel.
1. Service attitude. There is absolutely no sense of service, no consideration of any issues from the customer's perspective, everything is self-centered.
2. Equipment and facilities.
Room facilities:
(1) Entry door: The 6103 entrance door cannot be closed automatically and must be pulled manually to close it. As a result, the door is actually ajar when guests go out, posing a serious safety hazard.
(2) Bathroom door lock: The bathroom door lock was broken, causing people to be trapped twice.
(3) Emergency phone: The emergency phone in the bathroom is not powered and cannot be contacted outside in the emergency state of being trapped.
(4) Flush toilet: The flush toilet cannot be flushed normally. It takes about 10 seconds to flush the toilet. This problem is common to all rooms.
(5) The water pressure of the shower head is very low, and the water temperature cannot be adjusted to the appropriate temperature. It is either very hot or very cold.
(6) The toilet in room 6208 kept leaking and the sound was very loud. The noise continued all night.
3. Public facilities: The various public facilities in the hotel are basically in a state of abandonment. A series of places such as parent-child playgrounds, places for feeding small animals, barbecues, etc. are not open. The hotel campus is large, but quite Many houses are dilapidated. The swimming pool is closed for the first two days and will be open for an additional fee on the following day.
4. Catering. It was really hard to explain. I ordered a bowl of beef noodles and asked the waiter to add a few more slices of beef. The waiter told me that he had already added a few more slices of beef for me, but he refused.
The above evaluations are made objectively and rationally, and are all true. I hope it can provide some reference for future bookers, and I hope everyone will not step into the trap.
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