Pan Pacific Serviced Suites Ningbo

Facilities: The facilities are comprehensive, the room is spacious and comfortable. I especially loved the separate small room ✌️. The gym equipment is also good, quite large and sufficient. Hygiene: The room was cleaned very well. Stepping into the room felt like coming home. I'll definitely choose this hotel again next time I'm in Ningbo. Environment: There's construction across the street, but it didn't affect anything at all; there was no noise. The hotel even provides earplugs, which is a nice touch. It's also conveniently located right next to Banji. Service: Miya, my apartment manager, was incredibly dedicated and responsible – thumbs up! 👍 The breakfast at this hotel is also delicious, especially the scallion oil noodles 🍜. Overall, I'd give it 5 stars.

I booked two rooms this time. The suite was quite good, very spacious, and although the facilities were a bit old, they were well-maintained. The king room, however, was very ordinary. The lighting was poor, the room was stuffy, and the air conditioning couldn't be adjusted manually. The bathroom was incredibly cramped. The room service was good. Housekeeping did a thorough and meticulous job. When we called for amenities, they were delivered very quickly, and their response was prompt. Dining, though, was a mixed bag. The buffet restaurant had excellent service, especially from Jiang Qinqin. My family raved about her warm and attentive service every day, insisting I mention her by name. She genuinely went out of her way for the guests. On the other hand, choosing the hotel's in-house Japanese restaurant for our first dinner was arguably the biggest blunder of the entire trip. There were only two or three tables occupied that day, yet the food service was incredibly slow. After we urged them twice, the server completely lost it, burst into tears, and asked why we were rushing her. She then declared she was quitting the next day, got into an argument with us, and even boasted that she was the highest-ranking person there and we could complain all we wanted! I truly don't understand how a single hotel can have both an excellent restaurant supervisor and a restaurant manager who goes crazy and yells at guests. The hiring standards of this hotel are truly astonishing. After this experience, I can only say I will try to avoid Pan Pacific hotels in the future. The baseline is just too low; I can't put up with that kind of treatment.

The room was clean and comfortable. The gym was very good, and Cady at the front desk was professional, enthusiastic, and provided excellent service.

I booked a two-night stay in a deluxe two-bedroom suite, but one of the twin rooms had some hidden equipment in the closet that made noise all night long, severely affecting my sleep! I hope the hotel can address this issue promptly! Don't let other guests fall into the same trap!

Every time I'm on a business trip to Ningbo, I stay here; it feels just like home. The service is excellent, with a WeChat concierge almost 24/7, always ready to help with anything you need. Especially Miya, who always contacts me in advance before my check-in to reserve my preferred room. The hotel breakfast is very good. The hotel facilities are top-notch among domestic five-star hotels. The gym is huge, and there's also a sauna, yoga room, squash court, and a tennis court with a dedicated coach, which is very convenient. The only downside is the slow Wi-Fi. Personally, I think this hotel ranks first among all the five-star hotels in Ningbo for its overall offerings.

I was upgraded to the hotel as the apartments were fully booked. The service was good, but the hotel is definitely showing its age. The shower water kept fluctuating between scalding hot and icy cold, which was a bit of a letdown. As for breakfast, it was incredibly crowded and the quality just couldn't compare to what you'd find in Suzhou. Facilities: 🌟🌟🌟 Cleanliness: 🌟🌟🌟🌟 Ambiance: 🌟🌟🌟🌟 Service: 🌟🌟🌟🌟🌟

This was the most comfortable hotel I stayed at during my trip. The staff were incredibly nice and proactively called to upgrade my room. The welcome amenities were a thoughtful touch. I look forward to staying here again on my next visit to Ningbo.