Doubletree by Hilton Nice Centre Iconic

Upon arrival at the hotel, we were informed that there was an issue with our room and they had already booked us into another hotel. We weren't given the option to get a refund and find another place ourselves. They claimed the alternative hotel was of the same standard, but it was far from it. The lock on the room door even looked like it had been tampered with, which made us feel very unsafe. Although they did refund a portion of the payment afterward, the way they handled the situation still felt disrespectful.

Had a good stay at the DoubleTree by Hilton Nice Centre. The front desk staff was very welcoming and enthusiastic, and they even upgraded me to a larger room. The hotel is conveniently located right above a tram station and a train station, and it's not far from the beach either. The only downside was a strong, pungent smell in the hallways, likely from renovations.

1. **Room Type Changed Without Cause, Assigned Accessible Room** I booked a standard king room, but upon check-in, the hotel unilaterally changed it to an accessible room, which caused significant inconvenience and discomfort throughout my stay. The bathroom lacked a separate wet and dry area, with no glass door. The room was equipped with various accessibility features, including emergency pull cords on the walls, leading to a terrible living experience. Due to a malfunction in the room's emergency call system, staff members came to my room twice without reason on the first afternoon, frequently disturbing my rest. At night, the indicator light for the accessible elevator outside the window remained constantly lit, casting light into the room that couldn't be blocked, severely affecting my sleep. 2. **Defective Bathroom Design and Severely Negligent Housekeeping** The accessible room's shower area had a flawed waterproofing design. After every shower, a large amount of water overflowed onto the room floor, even extending to the luggage area. I had to place towels on the floor to absorb the water myself. On the first day of my stay, I placed a 'Do Not Disturb' sign, indicating I didn't want the room cleaned. However, on the second day, I actively removed the sign, clearly requesting normal housekeeping services, yet the cleaning staff completely failed to clean the room, only replenishing two bottles of drinking water. The room floor was not cleaned, bathroom amenities were not replaced, and the dirty towels I used to absorb water were not changed or tidied. By the third and fourth days, the room's odor continuously worsened. After returning from breakfast each day, the indoor smell was intensely pungent, making it impossible to stay in the room normally. I had to wait in the hallway temporarily. The hotel later only provided an air purifier, which slightly alleviated the odor problem. 3. **Substandard Cleanliness and Serious Health Risks** Although the hotel subsequently arranged for room cleaning, the cleaning process was extremely perfunctory and superficial. None of the bedding was changed throughout the room; the sheets had a large amount of hair and dirt residue. Pillows placed on the floor were directly put back onto the bed by staff.

Always my first choice, Hilton. The location is truly excellent, right next to the train station – super convenient to just walk downstairs and be there. The breakfast is plentiful, and the front desk staff were very thoughtful, gifting us delicious cookies as a welcome. I'll definitely stay here again on my next visit.

Location: If you're using Nice as a hub for exploring the South of France, this hotel is incredibly convenient. It's only about 50 meters from Nice train station, so you can easily pop down and catch a train to Antibes, Menton, or other nearby towns. Walking to the beach takes about 10-15 minutes, and you'll pass through one of Nice's main streets, offering a glimpse of local life along the way. Room: The front desk proactively upgraded my room. However, once inside, there was a noticeable smell of fresh renovation. While the room's decor was quite stylish, the maintenance seemed a bit lacking. The most disappointing part was the wardrobe trim, which had sharp burrs that caused a large scratch on my arm. Surroundings: Right downstairs, there's a huge supermarket, as well as a Five Guys, Uniqlo, Starbucks, and more. Overall, it's pretty convenient.

Cleanliness: When I first arrived, I found an empty water bottle under the bed. I reported it to the front desk, but didn't receive any substantial feedback. Environment: It's a five-story building, and the location is very convenient for taking the T1 tram, with the train station right next door. Service: The front desk staff were very enthusiastic.

The lady at the front desk had a smile as healing as the scenery in Nice, and the gentleman on the first floor who I saw every time I came and went was also incredibly enthusiastic. They made me instantly fall in love with this small city. The room was very spacious and tidy, and the slippers were so comfortable. I honestly couldn't find a single flaw in the service or cleanliness. If I get the chance, I'll definitely go back to Nice and stay at the DoubleTree by Hilton again. It's been many days since I returned home, and every time I think of it, it brings warmth~