County Hotel & County Aparthotel Newcastle Reviews

Friendly and accommodating staff. Very clean room with great location by the station/town centre

The location is excellent, directly opposite Newcastle train station. The day before, I stayed at the Hampton next door. The price increased significantly the next day, so I moved to this one, which had a stable price. However, it was really bad, and I advise my fellow countrymen to be cautious about staying here. The room itself matched the merchant's photos. The bathroom was generally spacious, but there was a significant waste of space. It shouldn't have been designed like this after a renovation. I've never seen such a ridiculously designed sink; the faucet is too close to the basin, so simply washing your hands causes water to spill all over the floor. There's also no floor drain in the bathroom, so we had to cover the entire floor with towels. Also, a £50 deposit is required upon check-in, authorized via credit card. Other hotels usually release it immediately upon checkout. I specifically asked when checking out, and they said it would take 'a few days.' I don't understand why. I waited a week and it still wasn't refunded. After Ctrip customer service intervened, it was immediately refunded. Truly outrageous. Personally, I think as long as the Hampton by Hilton next door isn't more than 50% more expensive, I'd still recommend staying at the Hampton. It has better facilities, includes breakfast, and the service is better. Don't come here to be annoyed.

Right across from the train station, literally a one-minute walk. It was incredibly convenient for our trips to Windermere Lake District, Durham, and Edinburgh. Plus, the train station has a supermarket for breakfast supplies.

The location is super convenient, right across from the train station. The hotel decor has a very British feel to it, and the rooms are on the smaller side. However, they charge a £50 deposit per night. Since it was charged to my credit card, it hasn't been refunded yet (it'll take at least a month to process).

The room was very spacious, with two bedrooms, a kitchen, and a living room. It was clean and tidy, and the shower had good water pressure. The front desk staff were enthusiastic and helpful. It's only a 5-minute walk to the train station. However, the front desk didn't hand over my passport when I checked in, which caused some delays during check-out the next morning.

Pleasant stay, easy to find right across the train station, quiet, no issues.

Was really great customer services. Works on that night. The manager was really friendly and professional

From booking in to booking out everything was perfec to the staff behind counter to the staff in resturant ..only hiccup was beans and egg cold but rest was fine t

Where to start… if you are a masochist then you are in luck! Hard bed. Extortionate parking (20 a day). **** and alcohol fuelled neighbours wandering the streets, screaming and yelling, making sure you never enjoy more than an hours sleep and a bathroom that is so badly designed, you can’t have a bath or a shower! The scrambled eggs at breakfast are a solid, tasteless lump of yellowish matter. A true delight! To get into the car park we had to get the rough sleepers to move so we could drive down the access tunnel, which they were sleeping in. Nice guys and I was very uncomfortable having them pick up their belongings to allow me access. It felt very wrong. When we checked in we were told the car park is privately owned and despite the hotel advertising it at £10 per day, the charge is in fact, £20. Payable immediately. I’d rather that extra went to the guys in the tunnel. It was clear the front desk knew of the issues with false pricing online but don’t care. We went upstairs and found our deluxe room was anything but. The bath was so small, that as a 5 foot tall women, it was still too small for me! This did not prove to be an issue as the plug didn’t work and water just drained straight out. The shower is a fixed head, and was two foot above me. Designed for a man and of little practical use to me. I did ask for the plug to be fixed. It wasn’t! Could not wait to leave! Horrible experience around.

Nice clean room, central location easy for the station   Bit noisy with plumbing system

A perfect location as it was throwing it down with rain when I got off the train..it was very clean.. basic drinks in room that were complimentary Hotels is old so very creaky and I was woken with lots of gurgling in my bathroom from what I can only presume was someone else using their bathroom at 3am . Overall Good

except location, food, room quality were poor. carpet is dirty and smelly.

Hotel is well situated in the city centre, opposite the train station. The staff were friendly and helpful. The room was tidy and had everything needed. It was a bit warm but nothing much could be done about that given the weather and time of year.

Bit of a struggle at check in but other then that very good very clean and amazing hotel