New Hotels in Venice

"Wszystko świetnie. Czysto, śniadania smaczne. Okolica trochę słaba bo w budowie dopiero ale będzie ładnie. Transport też blisko. Polecam"

"Excellent new hotel 100m away from Santa Lucia station. Just opened less than 2 months ago, excellent service and modern new rooms. Breakfast was good with decent options, the only downside I can add is that eggs to order are not included and are charged extra. I think that they should change this policy as almost every other hotel includes eggs to order for breakfast. One amazing gesture when we arrived was the complimentary fruit basket, free bottle of sparkling wine and complimentary mini bar. Almost no other hotels offer this service and that would make me return in an instant. I highly recommend this hotel."

"The hotel reception blamed Trip.com, saying they should not and cannot charge the city tax, and then asked me to pay again. Overall, I had a good experience at the hotel, but the reception staff need better training. When I checked out, the receptionist asked me to pay the city tax. I told her that my booking clearly included the city tax, but she kept insisting that what I had prepaid did not cover it. At that moment, I couldn’t find the booking receipt in my email, so I couldn’t show her proof right away. Because she kept saying I was wrong, my teenage son started to believe her and argued with me, saying, “If she asks for it, just pay, it’s only €14.” This was upsetting, not because of the money, but because it set the wrong example for my son. In the end, I paid the €14 again and then took about 10 minutes to search through my email. When I finally found the booking receipt, I went back to show it to her — proving that I was right and the city tax had already been included. At that point, she asked someone else for help (possibly a manager), and instead of apologizing, they blamed Trip.com, saying I should ask the agent for a refund. I later contacted Trip.com, and they processed the refund without any issues. I’ve used Trip.com many times before, and I’ve never had a problem like this. The real issue here is not the money but the lack of professionalism at the hotel reception."

"The shower room was a little small. I stayed multiple nights, but there was no cleaning service. (Maybe it's on a request basis?) It was close to the bus stop, so access was great."

"Chinese landlord communication is very convenient, very clean, the experience is very good"

"Everything very good 👌🏻👌🏻👌🏻👌🏻 has a small breakfast."