Designed by the renowned André Fu Studio as a modern mansion, Capella Taipei beckons you to craft your own sanctuary. Perfectly situated in the dynamic Songshan district, this haven of luxury rises above the city’s vibrant pulse, offering a peaceful escape within reach of Taipei 101, Taipei Arena, and Songshan Airport. Delight in a journey of flavours across five distinctive venues, spanning an intimate omakase experience to a multi-storied destination bar, each a celebration of artisanal flair. Rejuvenate at our spa, a restorative retreat sculpted with organic curves and a grounding atmosphere, that welcomes you to fully unwind. Capella Taipei reveals a new layer of the city's rich character, blending tradition with modern allure through immersive experiences, from exploring the city's oldest neighbourhoods to visiting a scenic tea farm nestled in the mountains.
"I went to Taiwan on May Day and stayed in the newly opened Capella Hotel in Taipei for two nights. I would like to share my experience with you.
The hardware environment of the hotel is first-class. From the moment I stepped into the hotel, I could feel Capella's consistent high-end aesthetics and quality standards. The reception hall on the 14th floor is grand and stylish. The living room has both check-in and lounge functions. Whether it is checking in, meeting guests or resting, it is very decent. The atmosphere is full and the details are luxurious. The breakfast is great, worthy of the standard of a luxury hotel. Finally, after Tokyo Park Hyatt, I saw a hotel breakfast with blueberry and strawberry, which directly added points. Capella breakfast includes champagne. It was champagne oysters early in the morning. I felt a little dizzy~ Taiwan's local specialty breakfast includes egg pancakes, beef noodles and porridge. The iced latte is unexpectedly delicious. Taiwan's beverages are really amazing!
However, this stay experience was not satisfactory in terms of software services. It may be because it was newly opened. The room service response speed was extremely slow. When you need something urgently, you often have to wait for a long time, which affects your mood. Because of government regulations, the room is not equipped with any disposable toiletries. Although it is understandable, it always feels like the policy is used to prevaricate the service. When you actually check in, you need a shower cap and toothpaste, and you have to call again and again... The service response is slow, which is somewhat inconsistent with Capella's high-end positioning.
What makes me most dissatisfied and worried is the problem of the swimming pool. The hotel has only one outdoor swimming pool on the 14th floor. My husband went to swim at 8:30 in the morning and returned to the room with severe discomfort. His heart rate soared to 160 and he didn't recover all day. The reason is that the water temperature of the swimming pool is too high, which has exceeded the normal body temperature of 37 degrees. This is not swimming but soaking in a hot spring, but there is no lifeguard in the swimming pool, which poses a great safety hazard. The communication with the foreign manager was fruitless, and he only kept saying: ”Thank you for your advice and provide us with valuable advice~ Our lifeguard only starts work at 8:30.” Shouldn't there be lifeguards when the swimming pool is open?
There is no display of key information such as water temperature, water acidity and alkalinity, and water monitoring report of the day next to the swimming pool. Guests cannot understand the water quality and water temperature of the swimming pool and it is difficult to use it with peace of mind.
In general, the hardware environment of Capella Taipei is indeed excellent, but many problems with software services affect the overall stay experience."