InterContinental Properties in New York

Horrible experience with Service & Unnecessary charges a) After charging $40 + taxes, they give $30 free meal voucher every day. After Day-1 i realised it was more economical to not use the $30 voucher. Sounds strange but its very Interestingly structured. One orders an Avocado toast for $29 (within budget) from the in room menu.The guy delivers in 30mins with a bill of $52 of which its $29 of food, $10 of delivery charges and $13 of taxes totalling to $52. So 1st you are charged $40 as City charged and in lieu of that the coupon of $30 for food given to you even if u stuck to your understanding $30 you would have paid more than $52 means extra $22 It gets more interesting when they tell you, that you cant use this $30 for breakfast. This is like a Ponzi scheme. b) One of the rudest In-room dining call you will ever attend. I asked what is XXXXX, revert: you should read about it, this is not in my job profile, I only take orders. Fab experience 😍 c) I requested that since i was lactose intolerant could the hotel be kind to deliver 1/4 cup of Almond milk, just enough for a cup of tea. I am told that is possible and then a full cup of milk with $10 + taxes = $13 is charged for simple request of Almond milk. d) You are not eligible for even a single bottle of water in a so called 5star hotel or so. e) Servicing the room was not in list, had to go twice over to reception to ensure that room no is added to list of rooms to be serviced in the day. f) The Coffee machine wasnt working and one had to request for a simple electric kettle to warm water for tea/coffee. g) The Jet spray in the washroom commode was jammed and not working.

Beyond its proximity to Times Square, the experience was honestly pretty mediocre. The initial room we were given faced the street and was extremely loud, with the constant roar of traffic and revving engines late into the night. We were moved to a room on the seventh floor, which overlooked a mechanical floor and also generated continuous noise. Frankly, in Manhattan, I wouldn't recommend staying near Times Square. It's simply too crowded with tourists, dirty, chaotic, and loud, unless seeing Broadway shows is your absolute priority. There's a mandatory $40 daily 'resort fee,' but it offers no amenities or services to justify the cost. The only 'perk' we found was being able to claim two pieces of fruit from the downstairs bar each day.