Verified traveler
December 26, 2023
We stayed for 5 nights last week. The hotel was clean but is in need of updating. Rusty door hinges in the bathroom, cracked tile, and chipped bathtub.
The woman at check in was pleasant but the bellhop, older gentleman with mustache, was incredibly rude and out of line. The family checking in before us was from England and not accustomed to tipping. They offered a few dollars after the bellhop rudely requested a tip and then went on to say that he expects at least $10 for taking their bags up to their room. I was shocked.
The hotel is close to Central Park but not much of the other tourist areas.
On our last night our son came running in at 12am after seeing a rat or mouse run by his bed. When I called the front desk their response was asking if I wanted them to come set traps. What?! They did give him another room but only after I asked for one. We were on the 5th floor and it seems unacceptable for a mouse to be in our room. It caused my other 3 children to be woken up and we had to pack and move rooms at 12 in the morning.
We will not be staying at this property on our next trip.