Executive Class at MTS Hotel

Hector the bellman was our saving grace this week at the Executive Class at MTS Hotel. My mom and I came for my birthday as well. Management and our room had a ton of problems but Hector was the best person we encountered. He solved a few issues that were in his power and he himself acted as management should have. They should take a page out of Hector's book! He was kind, accommodating, was helpful with a map and info in the area along with whatever we needed that the front desk couldn't do for us. EXCELLENT customer service! Great tips for what we were in town for as well. He deserves a promotion! Thank you Hector! :)

This hotel is so cynically run to squeeze the maximum from travelers by providing the very least it'd be funny if I hadn't just paid over U$500/night to stay. Just a little example. The room has a Nespresso coffee maker but capsules for a different machine. On reporting this to housekeeping they suggested I buy capsules outside as they'd never had them to put into rooms. The owners therefore want the star-raters to note coffee maker in room but have no intention of providing such a service. On top of that the common areas are filthy. You hardly notice you're in from the street when you get inside. Moreover, we had to clean the bathroom floor ourselves as the housekeeping assured us it was fine but the towel we used came up black! Housekeeping were clearly uninterested in doing anything other than the bare minimum, check in was perfunctory and the only staff whose job we appreciated was the nice fellow who got us a cab to leave which we couldn't wait to do. On no account stay at this property. At half the price it'd be rip-off.

Yes I had an issue staying there, I called ahead and spoke to two different workers/employees and explain to them my situation. I let them know that I would be arriving very early roughly 7 o’clock in the morning, I asked then if I could use the parking garage that early, so that my family and I could sightsee and then come back at check-in time and check into our hotel. I also asked them if that would be an issue and if there would be any additional prices or fees. They assured me that there would be no additional fees and that they talked to the manager and everything will be fine. So we checked in at roughly 730 Friday morning, we checked out roughly 9 AM Saturday morning. When I went to the parking garage, they took the $44 off, but my bill was still $124. They said thats because it was over 24 hours & had to charge me Saturday a.m. rates Remind you I had talked to two separate employees both of which never told me about the 24 hour rule, not even when we finally were able to check in. the whole reason I chose you guys was because of the included parking. I’m highly upset and very unhappy with my stay. I wasn’t going to say anything but check-in took a few hours of us just sitting in the lobby, and that was OK because we thought we were getting a good deal on the room and parking. However with the additional $124 in parking it really just Upset me and kind of ruined my families day. Not to mention that we had a balcony, and had to fold towels around the outside door because our room was cold and had a cold draft coming through our exterior door.