The room is not as clean as suggested especially for people concerned about cleanliness after surgery. The room is extremely small for one person much less four. There are no luggage racks, drawers or shelves. There is no counter space in the bathroom either. The bathroom did not have towels for four people and when we requested more they checked to make sure we had reserved for four people. We had. There is practically no light for the mirror in the entry. Also, the water was turned off one day from 11-4 per the city. When we returned that evening there was no hot water and this continued until the next evening. When we asked for the sheets to be changed so that they would be clean for returning from surgery the cleaning lady said “no, not today”. We had to request sheets to change the bed ourselves. The room in the basement with the only microwave is rented some evenings for religious services so you cannot go in to heat up your food or sit at the tables or couch to eat.