Platinum Hotel

I booked two large beds for 2 adults and 2 children. When I checked in, I was told that there would be an additional charge of 1,600 yuan for 2 children. There was no breakfast included, and there were no extra beds or quilts. I don’t understand the point of adding extra money? Did you use too much bath water?

The room is large, the facilities are quite new, the environment is quiet, and there are plenty of parking lots, which is very convenient! There are also massage chairs available in the gym. The only drawback is that the breakfast is mediocre and the beds are not independent.

The overall environment is comfortable. I would like to book a hotel room again next time I have the opportunity. The bed is very easy to fall asleep in, you can sleep until dawn. Breakfast is also worth eating. The cantaloupe is very sweet and delicious.

The first experience was perfect. Until the staff at the counter did not confirm the room number correctly and gave the invoice randomly, Kindly call back to the hotel to inform, The series of handling attitudes are really exaggerated. 1. Find the problem and deal with it, wasting the customer's telephone rate, Hold the phone in your hand and ask other people directly, 2. The customer found a mistake and asked the customer to send it back immediately? This is the most irresponsible attitude I've ever heard "The fault lies with the staff of the New Taipei Platinum Garden Hotel, not the customers" 3. Tell me that there is no way to go back, tell me that you have arrived at the destination, and ask for the correct address? (It would be great if outsiders can tell you which is the biggest target) 4. The fastest way to deal with invoice problems is that as long as you have done any accounting-related categories, you know that it will not cause trouble for both parties. It must be reprinted or reissued, please tear up the original invoice. 5. As soon as she said this sentence, the counter lady shut up immediately, she should have shut up long ago, "Mishandling", approaching questions that cannot be answered on their own, "Leave the customer's phone number and surname first, then call the customer, the answer is correct" In the end, it was a friend who was in the same business who said that I should be kind enough to call again, (also use my mobile phone) When the male employee answers the call, does the conversation stop procrastinating? "There are still a lot of questions" 1. "Request Invoice Return". Is it hello? 2. Ask us to hand it over to the guard🙄️, we are going to class temporarily, how do we know if there is a guard? 3. We are asked to wait until "the hotel staff get the invoice", and even the arrival time is unknown. My friend kindly said that for the sake of your hotel, we can wait until 6:30 in the afternoon. "Sorry, later we found out that there was really no way to wait. We went to see if there were guards, and the guards would not accept them." call again hotel He said he couldn't wait until 6:30 p.m., and the guards wouldn't accept him. 5. This request is given to the whole family, deposit (It still cannot be stored, and we don’t want to waste phone bills and time calling the hotel to tell you anything, and put it in an obvious place next to it) At noon, I saw a call from the hotel, Just a question, go to the whole family and ask New Taipei Platinum Garden Hotel is bad enough in terms of education I don't even have a word of apology, it's your hotel's mistake All non-hotel personnel mentioned above, None of them are obligated to help you, including me, Maybe some people think that I need to confirm now, At the moment, I directly stated that I would check out. I was in a hurry. I didn’t remember whether there was an invoice. I just wanted to complete the check-out as soon as possible. The counter did not confirm the room number with me, so I returned it together with the box containing the room card. The kindness I thought would only cause my own unhappiness Elapsed phone charges and time, but have to bear Sucks, never gave a bad review

A few days before the trip, the hotel called and said that they could upgrade us to a twin room, and I felt a little lucky... The breakfast is delicious and there are many choices, and the double bed is also very comfortable

I come here often, it's clean, quiet, and very private! The hotel service is very good. I will stay here again next time I go to Taipei. It would be better if the check-out time can be as late as 12 o'clock.

Very comfortable. The room is spacious and novel. There is a 7-11 nearby within a three-minute walk. The breakfast is very rich. I accidentally ate breakfast as brunch! Recommended…