SpringHill Suites New Orleans Warehouse Arts District

Average Marriott in the warehouse district. Clean, safe, only thing I'd say is that a PIERCING shrill fire alarm was going off at check-in for 3 *DAYS* straight. They kept saying an engineer was coming to fix it and this went on for my entire stay. I would just urge whoever is running this hotel to teach their staff how to mitigate this crazy, screeching alarm. After 3 days it becomes clear that they actually want to create a brutally oppressive environment, on purpose, nobody is that incompetent. Their streaming services like Pluto TV also constantly crash. You can get about 10 seconds of a movie, then it freezes. Also they don't honor the platinum 4PM late checkout so if you want your status perks stay at a different Marriott. Overall, probably the jankiest Marriott I've ever stayed at. Just clear nobody really cares whether stuff works or not. I wish people in NOLA would take more pride in their jobs.

Room very clean and this hotel has the nicest staff I’ve ever experienced. Rooms are all updated except for the room coffee maker. Instead of adding machines that use pods they have the old style with little trays. Breakfast area very clean and food ok. Although the site said they had a restaurant I never found one. One odd thing to note is the extremely cold temps in the hallways in the winter. Would stay here again.

Hotel is old. All furnitures look “tired”. You get for what you paid. Breakfast was fun-ish. But you will get it on disposable plates. Staff was great.

Staff was amazing despite the frustration from ******* cancelling our reservations. I cannot express enough how amazing Trish and her staff were.

I stayed 1 night, booked through ******* and paid in full, but Spring Hills charged me another night, and didn't refund. I am still working with Visa to dispute, but they have never responded to my request for a refund, 1 night I did not stay or book. Small kitchenette, but no silverware or any of the plates, so you know.

Overall the only thing I liked about this property is the location. Close to the conversation center and the outlet and the riverfront train. And also easy route to the garden district. If you are looking for these things. Then this is ok for you. No other recommendations.

Construction was going on which we were not aware of when booking. Only one elevator was running. The room was booked for 5 people there should have been towels and such for 5 people in the room for us. When we called for more towels we waited over an hour for someone to come upstairs with them, recalled and still no one showed. I had to send my kids downstairs to get them.