ITC Properties in New Delhi

We had an amazing experience during our two-day stay at this hotel. The room was spotless, well-maintained, and very comfortable. The service was exceptional—staff were friendly, attentive, and always ready to help. Breakfast was another highlight, offering a great variety of options to suit different tastes. Overall, it was a wonderful stay, and we would definitely recommend this hotel to anyone looking for quality service and comfort.

I stayed here for 6 nights. The hotel is quite outdated and in need of refurbishment. The room was spacious, and they provided complimentary water generously. However, the elevator was very slow, and it took a long time to go up to the room. Unfortunately, the front office team was not helpful at all. I felt they were quite new. They arranged my car going to Taj Mahal 30 minutes late, and the front office staff insisted that I was mistaken. It was very frustrating because I had proof and a message sent to the concierge requesting the car at 5:00 AM. I ended up calling the Night Manager to report the issue. The saving grace was the hotel driver (Ardos—apologies if I spelled his name incorrectly), who provided excellent customer service. He was very good and made sure I was comfortable throughout the journey. He is a wonderful staff member who truly goes above and beyond. He was very helpful and kind. Someone like him should be well taken care of by the management. Kudos to him!

地方偏點，別的都很好