Renaissance Cairo Mirage City Hotel

I want to say that after staying in a hotel for so many years, this is the first hotel I want to write a negative review for! 1. The hotel was under maintenance on the day of check-in, and the lobby was in a mess. It was not at all like a hotel that costs more than 2,000 a night. 2. The room does not look like the picture introduction at all, it smells musty! 3. I stayed for 6 or 7 days in a row. On two days, I didn’t even put towels or bath towels away. The service staff must have forgotten! 4. You need to wait 1 hour for the speed of Room Service! 5. One day our room was flooded due to a leak in the toilet. Fortunately, no damage was caused. When the hotel called to sincerely apologize, it was just a sincere attitude! The overall service is terrible! 6. The sound insulation effect of the room is poor, and the footsteps upstairs are non-stop when sleeping at night! 7. There is no paper on the table in the room! The tables in the restaurant are not even equipped. Every time you need a napkin after eating, you have to ask the waiter for it! I simply don’t understand it! 8. The air outlet of the air conditioner is actually facing people. When turning it up or down, it is always facing the bed. There is still abnormal noise at night! I also admire that I turned the air conditioner on and off in the middle of the night and it actually lasted 6 days! 9. The only thing is that the outdoor swimming pool is beautiful but it is closed after 7pm. In short, it is too inconsistent with the price! The consumption level in Egypt is not high, and staying in a hotel at this price is not what it feels like in the world! I hope the star rating will be re-evaluated and consumers will not be misled!