Anonymous User
February 24, 2024
I think this hotel does a very poor job for its price range.
I rarely leave negative reviews on this platform, but I think this was a very uncomfortable stay.
First of all, as shown in Figure 1, the hotel marked three Chinese meals on all packages. After being informed at the hotel that lunch and dinner were not included, I asked the store to change the main title to avoid misunderstanding, but the store insisted on writing it himself. The title is correct. And almost got into a fight with me. However, after I entered the room, as shown in Figure 2, the store had changed the main title. This experience made me feel very uncomfortable.
Secondly, as a youth hostel that costs 400 yuan a night, this is one of the most expensive in New Cairo, right? However, the store does not have a heating system.
Finally, as shown in Figure 3, the store marked free airport delivery in the subtitle. When I asked about this project, I told the hotel that it was not free. So what did you write? ? The person in charge of the hotel said it was booked through the platform, but the platform said it was booked with the hotel. What are you doing Tai Chi here? ? Then I immediately modified the content after I returned to the room. You really are not responsible for the service you promised.
As long as you communicate with me properly during the communication process, apologize properly, admit that you made a mistake on the platform, and apologize for the trouble caused to me, I will not be so angry. What you do is to make a bad face, quarrel, look impatient and indifferent to your clients, and then refuse to admit what you did wrong, but secretly change the content to destroy the evidence. This approach is quite dishonest.
In addition, the hotel's internal facilities are relatively new and very clean, and the living experience is okay. This is why I did not give a full negative review.
I hope the merchants know that you are dealing with customers and have a better attitude. Don't think that they can make a bad face to each other because they are both Chinese.
All in all, a poor check-in experience. The hotel has a bad attitude and is very dishonest.
Original TextTranslation provided by Google