Popular Candlewood Suites Hotels in New Braunfels

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Latest Reviews for New Braunfels Hotels

Candlewood Suites New Braunfels

Candlewood Suites New Braunfels

3.9/59 Reviews
While this property is well located and looks good from the outside, once you get into the rooms you see another story. Our room, while clean, was in disrepair. Here is a list of the issue we found Kitchen The ice maker did not work Only one burner on the stove worked There was missing silverware Some silverware showed obvious damage Bathroom The light fixture in the bathroom was VERY rusty The towel hanger on the wall would fall off each time you hung a towel on it There were obvious repairs in the walls that were done shoddily The toilet was very difficult to flush Living Space Both beds appeard to have damaged mattress/box spring...one side of each bed was sunken in The air conditioner had difficulty cooling the room Bedside phone wouldnt' work...I needed to call the front desk and they couldn't hear me Other Someone on my floor was smoking tobacco and *********. The smell made it's way into our room. It was reported to the front desk and nothing was done. When you pay to stay at a smoke free property, that's exactly what you should expect to get....no smoke...of any kind. Staff The staff at this property are the sole saving grace. We found them to be pleasant and helpful (except for the smoking issue). Caviat Emptor.

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