Several other reviews have remarked about how tired and worn out this hotel is. Believe them. We recently stayed here for one night when in the area. The associates with whom we interacted at the front desk were all warm, friendly and professional. No issues with them at all. Breakfast was without issue, other than the space allotted for serving got a bit tight at times with too many people in too small of a space. The food was of decent quality and there was the usual assortment of Marriott breakfast items. The salsas were a nice addition. We were ”upgraded” to a two-bedroom ”suite” (due to status? other rooms in worse shape?) and while making our way there we noted the carpets in the hallways needed to be replaced. Once in our room, the carpet situation was even worse - stains and ripples led the way. There were a lot of cosmetic issues we noted straight off - dents in the stainless-steel refrigerator door, poorly done repairs that were still visible in the walls and ceilings, etc. No visible issues with cleanliness. The most obvious sign of deferred maintenance was that each of the three rooms had a window air conditioner unit. C'mon, you can't have your climate systems repaired? Later, from the outside, we noted that there were rooms here and there with window units. Really, it's just tacky. There were also little things that further pointed to the hotel cutting corners at the expense of guests - no sponge in the room, half-empty dish soap, no body lotion, no bag of microwave popcorn (though we haven't seen this since the pandemic at any Residence Inn...for no other reason than stinginess). Others have received responses from hotel management that renovations were planned but delayed due to the pandemic. More likely, I believe, is that the owner(s) is/are to blame. This hotel should lose its branding.
Outstanding
61 Reviews