Hampton Inn & Suites Nashville-Airport

It was clean. Elevator was out of order. The bathroom sink faucet felt like it was going to break off in your hand.

The elevators were out and I was put on the top floor. So at 68 years of age I’m dragging my suitcase up 8 sets of stairs. I get to my room and need ice and the ice machine is broken. Room not very clean. They were cleaning the main floor carpet and a truck was sitting outside under my window with the compressor to run the carpet cleaner. That went on and off until about midnight. Very run down. Nothing has been done to update in years.

Check in person had not been trained well. Big long line when we arrived and no one's check in was going smoothly. The desk attendant kept needing to make phone calls to find out how to do something. She said she had only been there for a month. Why would you assign Friday evening to someone when they hadn't been trained properly?!?

Worst pillows I’ve ever had in a hotel room. There were 4 “half” pillows and no regular size pillows. Like trying to sleep with small couch pillows. The blinds wouldn’t close all the way so light was shining in all night. It was clean and bathroom was fine.

Staff support lacking. I could not make it to the hotel due to the current inclement weather and called the hotel to change my check-in date, but they refused and also refused a refund. Support staff was super unhelpful.

Clean room, staff was incredibly friendly upon arrival and departure. The shuttle to the airport was convenient and great!

Very clean. The young girl at the desk helped me immensely with setting up an Uber drive for me. I don’t know her name but she deserves a bonus!!

Room clean, although close to airport, night is relatively quite. The area is safe.Free parking. Breakfast is worst. That is why give 4 star.