Residence Inn Nashville at Opryland

This is our second time staying at this hotel and we had a great experience. We will be back again.

Breakfast was better than most options at similar hotels. Room was clean. Bathroom fan made screaming noise when on. Only 1 TV in the suite so we had to physically reposition it to watch from the couch. Overall a nice property

The room was great. It’s large with a kitchen and living area with a couch and desk. It was clean. The toilet paper was horrible! Very thin and scratchy. The tissue paper was ok. If you have a big beautiful well equipped studio suite why would there be such cheap toilet paper? The breakfast buffet was ok. I would have preferred regular scrambled eggs and bacon or sausage. No everyone likes turkey sausage. I know very few people who eat it. I saw a lot of people go to the hot items, lift the lids and then go get other items to eat.

I am writing regarding our recent stay at the Residence Inn Opryland, which unfortunately fell far below the standards we expected from a Marriott property. Several amenities that were advertised on the website were either non-functional or unavailable altogether. The fire pit was not working, the barbecue grills were unusable due to missing gas control knobs, and there was a noticeable smell of leaking gas around the grill area, which raised serious safety concerns. In addition, the bar listed as an available amenity was not operational, and we were informed it had reportedly been closed for years despite still being advertised. We traveled with a large group, including several young children, so safety was especially important to us. During our stay, there was a ladder left set up leading to the rooftop area without any caution tape, barriers, or warning signage. Having unrestricted access to something like that around children was extremely concerning. While not every staff interaction was negative, there were multiple occasions where requests for assistance were met with visible frustration and dismissive attitudes rather than the level of hospitality we expected. Pool towels were consistently unavailable, and when we asked about them, the responses felt unprofessional and indifferent. The overall cleanliness and upkeep of the property were also disappointing. Housekeeping service appeared minimal, often consisting only of replacing towels and remaking beds

Nice family gathering hotel. The staff was helpful. The only challenges were the couches were not pull out and there isn’t a hot tub

The breakfast was absolutely delightful! We were able to make cinnamon waffles and drizzled blueberry compote upon it! A wide variety of options were available!

We had a wonderful experience staying at this Residence Inn - the staff were so helpful arranging a downtown shuttle, giving us waters while we waited for its arrival too. The room was clean, everything worked perfectly, and the beds were comfortable. Nice variety for our hot buffet breakfasts completed our perfect stay!

My stay at the Residence Inn by Marriott at Opryland started off on a positive note, with the check-in process seeming smooth and straightforward at first. The front desk staff initially appeared efficient, and I was looking forward to settling into what I had booked—a king suite. However, things quickly went downhill once I got to my room. To my frustration, I discovered that I had been checked into a queen double room instead of the king suite I had specifically reserved. After a long day of travel, this was not only inconvenient but also disappointing. I returned to reception to have the issue corrected, expecting a simple resolution. Unfortunately, the experience became even more unpleasant. The staff member who had originally checked me in was present, but another individual—who identified himself as “Rosafelt” (though he was not wearing a name badge, which raised some doubt)—intervened. His attitude was shockingly rude and dismissive. He came across as extremely boorish, with virtually no customer service or communication skills. Rather than listening and addressing the mistake professionally, he seemed uninterested in helping and made the situation more frustrating than it needed to be. What began as a promising check-in experience turned into a disappointing encounter due to both an avoidable booking error and poor handling by staff. Customer service is a crucial part of hospitality, and unfortunately, this experience fell far below expectations.

The staff were excellent 👌 and was able and willing to assist with all my needs. I would stay there again.