The Nantucket Hotel & Resort

Nantucket is so lovely, and this place is in the heart of it all. However, we were somewhat disappointed by the accommodations (cottage 3) which were not as luxury as the price would lead you to expect. The rooms and bathrooms are TINY. Like NYC tiny. I'm attaching a photo of the six inches between the bed and the dresser. I understand that the cottages are likely old and that's why. We also noticed several places where the building was literally falling apart (wood that was rotting, tiles that were permanently dirty, etc.). I think they can improve the quality of the rooms. And while everyone was friendly, we did have a few frustrating experiences with the staff. For instance, no one ever returned our emails (the email they said to reach out to if we had any questions). Staff also couldn't answer simple questions about how the kids club worked. They also failed to call us a taxi as we had requested which led us to be late to the airport. It sometimes felt like the staff were all new and just figuring things out. Friendly but not so competent. Perhaps that's par for course at a seasonal hotel. Unfortunately I don't think we would stay here again. It was simply not up to the standards you would expect in this price range.

Wow, where to begin. The room was not ready on time. We had to wait in the lobby for almost 30 minutes past check in time until it was ready. That seemed like ages after a long day of travelling. We were tired and just wanted to crash. No refreshments or even drinks were offered while we waited. The room's door is located *directly* in front of an AC vent, which was on, constantly, at full blast, blowing freezing air at the door. Not only was it loud enough to hear from inside the room, with the door closed, but it meant that every time one enters or leaves the room, one gets chilled to the bone. See photo #1. The room itself was nice and clean. The fireplace adds a nice touch. The bathroom, however, was not clean at all. There was a hair, presumably left behind by a previous guest, on the shower wall and another one on the ceiling (HOW?!). See photo #2. There were also small remnants of mold on the bathroom ceiling. See photo #3. The hot water temperature in the shower constantly fluctuates. You can feel it reach a higher temperature when you turn the dial all the way to the left, yet every time you do so, it goes back to lukewarm temperature after a few seconds and continues to do so throughout your entire time in the shower. The dial says 100 degrees, yet it feels like much less than that. The doorstop in the room is located so terribly and haphazardly that it was tripped over several times. It's right in front of the closet and active attention is required in order to not to step on it when accessing items in the closet, particularly the ironing board. I stubbed my toe so bad it ripped off a significant part of my toe nail. I called the front desk, asking for medical tape. They said they did not have medical tape available, which a basic and standard part of a first aid kit, only band-aids, which weren't useful in this instance. The room has no sound isolation whatsoever. We could hear creaking from the room above us every time the guests staying there took a single step on the floor. That actually woke us up multiple times over multiple nights. One of us slept under the pillow, the other one used earplugs. At some point I was woken up abruptly by incessant loud beeping from the adjacent room. I had to get up, get dressed and go outside to figure out what was going on. Saw a hotel staff member and asked him. He said it was a faulty smoke alarm. I told him I'm trying to sleep, his only reply was "I know, I know". Poor cleaning and lack of proper full aid supplies is simply unacceptable! The only positive aspects of our stay were the size of the bed, the amount of electrical and USB sockets and the friendliness of the staff. One of the worst hotel stays of our lives. We sent this review to the hotel, at their request, but haven't received any response yet. This was over two weeks ago.

This is the best hotel we have ever stayed at! Everyone working at this hotel was friendly, kind and very helpful. They really enjoy what they do and appreciated us being there. It all comes from the top-the GM, Carlos Castrello and his wife, Fulya could not have been nicer. From the moment we arrived, we felt so welcome. The room we stayed in was so comfortable and so beautiful. We are sharing our story with everyone we know. We cannot wait to go back there again!

I've been going to Nantucket for decades, but this is the first time staying at the Nantucket Hotel. What a spectacular place. The location is perfect, right downtown. The rooms cozy, spacious and quiet - I had the BEST night sleep! The staff was incredibly welcoming and helpful. Everything was perfect.

Awesome experience! The Nantucket Hotel has it all including genuine smiles and willingness to accommodate from all team members. The bedding is beyond the most comfortable and the room offers everything that one needs for the most comfortable of stays on so many levels. The location to town is ideal and the resort offers transportation if needed. The restaurant offers a creative and delicious menu, something for everyone.

The hotel Nantucket is an incredible location to relax and be pampered. The staff is so attentive and kind. Peg and I are in our eighties, with some mobility issues and the staff was there to accommodate us at every turn. Overall a great experience