Very disappointing experience
I’ve stayed at this hotel twice — the first time was okay, but the second stay was a disaster.
We called the reception before breakfast and asked them to bring our luggage down while we went to eat, explaining that we were in a hurry and had limited time. I called twice to make sure they understood which room we were in, and both times they said, “Yes, we’ll come right away.”
After breakfast, we went to the reception — no luggage. Our taxi had already arrived, and because of the delay, we missed our train. This completely ruined our travel schedule — we were going from Nantong to Shanghai and then to Wuxi — everything got messed up, and our clients were extremely unhappy.
Inside, the hotel feels old and worn out. During our second stay, we had to change rooms three times because something didn’t work each time — either the air conditioner, the lights, or something else. There’s also a strong old smell in the rooms. The interior decoration might have looked luxurious a hundred years ago, but not anymore.
To be fair, the spa and swimming pool are quite nice, but after such an experience, I would not recommend this hotel to anyone.
