Honestly, my stay at the Marriott this time was far below expectations. It really didn't feel like a five-star hotel should, more like a three-star.
Let's start with the pros: The hotel's location is indeed excellent, with convenient transportation, which was my main reason for choosing it.
However, the cons are very prominent:
1. **Severely Outdated Facilities**: The air conditioning in the room was incredibly noisy, making it difficult to sleep at night. The AC control panel screen was broken, completely unreadable, so adjusting it was pure guesswork. Many facilities in the room clearly need renovation and repair; the overall feeling was very old and dated.
2. **Frustrating Delivery Service**: I stayed for 4 days and ordered takeout every day. The hotel never proactively brought it up to my room, always leaving it at the front desk. Each time, I had to call and chase it myself, and after calling, I still had to wait a long time—the longest wait was 40 minutes, and by the time it arrived, my coffee and food were cold. The excuse given by the front desk was, surprisingly, "we're eating," even though the hotel didn't seem particularly busy compared to other hotels I've seen. This level of service is simply unacceptable.
If the hotel wants to retain guests based solely on its location, it really needs to invest in its hardware and service. Based on my experience this time, it definitely didn't live up to the Marriott brand, and I won't be choosing it again.
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