Crowne Plaza Nanjing Jiangning Reviews
Crowne Plaza Nanjing Jiangning
9 East Jiahu Road (Jiahu Dong Lu), Nanjing, ChinaView Hotel Details
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Crowne Plaza Nanjing Jiangning Guest Reviews
4.6/5
Great
1277 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1277)
Positive reviews(1229)
Reviews with photos/video(184)
Classy environment(162)
Delicious breakfast(129)
Easy to get around(82)
Friendly front desk staff(62)
Secluded lake view(41)
Perfect for business trips(26)
Close to metro(23)
Negative reviews(48)
Guest User
1 King Bed Standard
Stayed in Jun 2023
Couples
17 review
Amazing
Posted on Jun 18, 2023
The swimming pool is a small squarish indoor pool good for training or just a simple swim. The bathtub is good for 1 person only. The lights in the room is a bit dim but you can open the curtains in the day and your room will be brightly lit. The service at the lobby is great.
Response from Property: Dear guests: Thank you for choosing Crowne Plaza Nanjing Yincheng. We are very glad that you have praised the hotel's breakfast and service ! Your praise is the driving force for us to move forward. The hotel will continue to improve its service quality and bring you more surprises. Thank you again for your kindness to Crowne Plaza Nanjing Yincheng, and we look forward to your coming again! Hotel Manager
Krause
1 King Bed Standard Lake View
Stayed in May 2024
Couples
2 review
Great
Posted on May 5, 2024
Very nice, room clean and comfortable , nice breakfast
Response from Property: Thank you for your wonderful review! We are delighted to hear that you found our hotel room to be clean and comfortable, as well as our breakfast to be delightful. Our team strives to provide a pleasant and relaxing environment for all our guests, and we are thrilled that you enjoyed your stay with us.We pride ourselves on maintaining a high standard of cleanliness and comfort in our rooms, and we are always looking for ways to improve our breakfast selection to ensure our guests have a satisfying start to their day.We hope to welcome you back soon and continue providing you with an exceptional experience. Once again, thank you for choosing our hotel!
Tony Goh
1 King Bed Standard
Stayed in Mar 2024
Business travellers
7 review
Amazing
Posted on Apr 18, 2024
Room is excellence and the staff is very friendly
Response from Property: Dear Guest,Thank you so much for your kind words! We are delighted to hear that you found our room to be excellent and our staff to be extremely friendly.Our hotel strives to provide the finest accommodations and service to all our guests. We are thrilled that you enjoyed your stay in our well-appointed room. Additionally, our staff is committed to ensuring that each guest feels welcome and cared for, and it's heartwarming to know that they succeeded in doing so.Once again, thank you for your praise. We look forward to welcoming you back and exceeding your expectations even further.Best regards.
js28ae
2 Twin Beds Standard
Stayed in Jul 2023
Family
19 review
Amazing
Posted on Aug 13, 2023
Very comfortable room with a nice lake view. The bathroom sink and shower are outside exposed in the room which is a little strange if sharing with non-couples or family members. Location is excellent for Jiangning district attractions and restaurants, but not downtown. Breakfast is good but sauna was not turned on.
Response from Property: Thank you for taking the time to tell us about your experience at Crowne Plaza NANJING JIANGNING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Anonymous User
1 King Bed Standard
Stayed in Feb 2023
Friends
7 review
Outstanding
Posted on Feb 4, 2023
It’s a classy hotel. I only stayed for a night but the room service was perfect.
Response from Property: Dear guests: Thank you for choosing Crowne Plaza Nanjing Yincheng. We are very glad that you have praised the hotel's breakfast and service ! Your praise is the driving force for us to move forward. The hotel will continue to improve its service quality and bring you more surprises. Thank you again for your kindness to Crowne Plaza Nanjing Yincheng, and we look forward to your coming again! Hotel Manager
Guest User
1 King 1 Bdrm Ste Lake Vw Lounge Access
Stayed in Jun 2023
Family
1 review
Great
Posted on Jun 30, 2023
The hotel is located near the lake, nice and quiet, with many nice little shops and restaurants around. The hotel itself is a different story, it's a quite busy hotel, the staff doesn't really give a damn to service, all they want is to finish with you and get the next on the line. The only exception is perhaps the Chinese restaurant on 4th floor, a young waitress was the only service staff in the hotel has a sense of what "service" means.
Response from Property: Thank you for taking the time to tell us about your experience at Crowne Plaza NANJING JIANGNING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you.
Thomas
1 King Bed Premium Lake View Lounge Access
Stayed in May 2023
Couples
1 review
Great
Posted on May 3, 2023
Cery clean, nice rooms, nice view, good breakfast, love the bathtub
Response from Property: Dear guests: Thank you for choosing Crowne Plaza Nanjing Yincheng. We are very glad that you have praised the hotel's breakfast and service ! Your praise is the driving force for us to move forward. The hotel will continue to improve its service quality and bring you more surprises. Thank you again for your kindness to Crowne Plaza Nanjing Yincheng, and we look forward to your coming again! Hotel Manager
Jini jasper
1 King Bed Standard
Stayed in Sep 2022
Business travellers
8 review
Outstanding
Posted on Sep 13, 2022
Best services and receptions. The location was great too..
Response from Property: We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you! Thank you once again, we look very much forward to welcoming you back in the future. Thank you! General Manager
Guest User
1 King Bed Standard
Stayed in Apr 2022
Friends
7 review
Outstanding
Posted on Apr 28, 2022
During a difficult time with the epidemic, they were extremely friendly. They spoke English, made sure I had all the requirements before arriving and the check in and out were incredibly easy. Their service is fantastic I cannot thank them enough because I was in a hard situation late at night and they did not hesitate to help me. The room was very comfortable, an amazing bath tub and a very clean space. You need to fill out a paper when checking in and that was all.
Response from Property: Dear guests, Hello! Thank you for your kind review and love for Crowne Plaza Nanjing Yincheng! Very happy to hear your compliments about the standard of service of the hotel. A comfortable stay is the expectation of every traveler and the ultimate goal of hotel service. We will continue to work hard to make our journey as perfect as possible. The store is located in the south of Nanjing, Jiangning District, Baijia Lake, the surrounding environment is elegant and quiet, and the lake is close to the water. Walking distance to Baijia Lake business circle. The hotel is only 3 km from Nanjing South Railway Station, only 3 stops by subway, and only 24 km from Nanjing Lukou International Airport, which can reach Nanjing's main scenic spots by subway. We look forward to welcoming you back to Crowne Plaza Nanjing Yincheng again! Hotel manager
Alin04qa
1 King Bed Standard
Stayed in Jan 2023
Family
18 review
Outstanding
Posted on Apr 21, 2023
everything is nice. breakfast is amazing. have western cuisine.
Response from Property: Dear guests: Thank you for choosing Crowne Plaza Nanjing Yincheng. We are very glad that you have praised the hotel's breakfast and service ! Your praise is the driving force for us to move forward. The hotel will continue to improve its service quality and bring you more surprises. Thank you again for your kindness to Crowne Plaza Nanjing Yincheng, and we look forward to your coming again! Hotel Manager
Guest User
1 King Bed Standard
Stayed in Jul 2022
Business travellers
2 review
Posted on Aug 1, 2022
No A/C so the room was 28 degrees all night. They tried to give us a portable A/C, but it just pumps cold out the front and heat out the back.
The WiFi didn't work either and my gf had to wait around for an hour to get it fixed after having called twice.
Response from Property: Dear guests, thank you for staying at Crowne Plaza Nanjing Yincheng. We are glad to have your endorsement of the hotel environment. Regarding the air conditioning temperature problem you mentioned, we are deeply sorry, if you have any needs, you can contact us, we will be happy to solve the problem for you, and we will pay more attention to the maintenance of hotel facilities and equipment. Your comments and suggestions are the cornerstone of our hotel's continuous optimization and progress, and we believe that on your next visit, we will be able to create a well-equipped and fresh a**osphere for you. Thank you again for your patronage and advice, we sincerely look forward to your next visit and inspection! Hotel manager
Gerrard D Evans
1 King Bed Standard
Stayed in Sep 2022
Business travellers
88 review
Outstanding
Posted on Sep 11, 2022
This is a great hotel in a great place. I look forward to coming back again
Response from Property: Dear guests, Hello! Thank you for choosing Crowne Plaza Nanjing Yincheng. It is a great honor that our service has been evaluated by you, our hotel is located in the Baijia Lake business circle, located in the Baijia Lake, the scenery is magnificent, the view is wide, the prosperity of the business district and the life of the city, all in one view. It takes about 3 minutes to walk to the subway station, and about 10 minutes to walk to the phoenix square, 1912 fashion district, Golden Eagle shopping center and other commercial areas. We will provide you with a comfortable, quiet, warm and unpretentious stay, thank you again for your choice! Looking forward to seeing you again! Hotel manager
Guest User
1 King Bed Standard
Stayed in Jun 2022
Friends
1 review
Outstanding
Posted on Jun 26, 2022
Fantastic hotel! Amazing service! The staff went above and beyond to help us with all our demands. So grateful for especially ‘Abel’ that went beyond all!
Response from Property: Dear guests, Hello! Thank you very much for staying at Crowne Plaza Nanjing Yincheng and taking the time to share your stay experience. Thank you for your affirmation and praise of the hotel's services and room facilities, the room amenities are strictly selected and considered, with the goal of comfortable and comfortable stay experience for guests, and your recognition is the greatest support and encouragement to the hotel team. We look forward to welcoming you back again in the near future! Hotel manager
Guest User
1 King Bed Standard
Stayed in Aug 2023
Business travellers
30 review
Outstanding
Posted on Aug 9, 2023
Nice breakfast
Aziz
1 King Bed Standard
Stayed in Dec 2021
Solo travellers
13 review
Great
Posted on Jan 13, 2022
Convenient location. Close to the metro and restaurants. Helpful staff and clean rooms. Very good service
Response from Property: Dear guest, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back to the Crowne Plaza Nanjing Jiangning in the near future. Thank you! HM
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