Anonymous User
July 25, 2022
Stream-saving reminder:
1. Smelly face at the front desk, stiff and indifferent throughout the whole process
2. There is no refrigerator written on Ctrip, which is suspected of deceiving consumers
3. After changing three rooms, one of the projectors is completely unusable; one of the projectors has dropped nearly half of the screen and cannot be seen at all, and the phone cannot be used; in the last room, there are used cotton swabs and toilets in the toiletries in the washbasin. Dirty, can't handle the most important hygiene issue?
4. There are only a few plates of fruit for afternoon tea, and there is no one in the restaurant for a later order, and the air conditioner is not turned on.
5. The late-night noodles in the package can be booked at 10:30, and it is said that there is no more at 10:40.
6. The service attitude of the whole hotel is really not worth the price, and the hotel at the same price is completely crushed.
This is my worst hotel experience. When I entered the hotel, it was dim, the lights in the lobby were not turned on, and there was only one person at the front desk. The front desk has a stinky face, no smile, and a straight face. I can accept that everyone has their own work attitude, but if you have done the front desk job, should you adjust your emotions and the way you treat others? And from the beginning to the end, there is not a word of reception, there is not a polite word such as "please", "you", etc., those who don't know it think it is a robot, even inferior to AI, AI has a lot of emotions.
After talking about the front desk, I went to the room. Because I was here with my girlfriend for a birthday cake, I needed a refrigerator. I chose this one when I saw that it had a refrigerator, but after arriving, there was no so-called refrigerator. the person? If you don't, don't write it. Raising my expectations is really speechless. I asked the front desk and helped us put it in the refrigerator of the hotel kitchen. Although I was a little frustrated, I accepted it.
Originally, we stayed in the hotel and didn't plan to go out, so we were very concerned about the hotel's projection or TV. As a result, when the projection was turned on, the screen was black, and there were some garbled characters in the center of the screen. After restarting the projection several times, it was the same. Then I called the front desk, and the front desk said to call the "chief engineer". Solved, no one came after ten minutes, and I asked the front desk again. It was actually contacted by WeChat. How much does it cost you to make a phone call? I asked someone to quickly find someone to solve it. Sure enough, within a minute, the "chief engineer" came. I am an engineering student myself, and I still respect engineers a lot. As a result, an uncle came, no disrespect, but no matter how you look at it, he is just a maintenance master or something. After seeing our projection, I shook my head and said that I don’t either. Knowing what to do, I called a waitress again. When the waitress came, she kept switching the signal source, but no signal was available. It was obvious that there was a problem with the signal input port or the set-top box, but she switched there several times. Finally, it is said that there is a problem with the set-top box, and it takes 20 minutes to adjust before and after. I'm here to stay in a hotel, come to see you and tell me there is a problem with the set-top box?
If it can't be repaired, then change the room, and change a room, thinking it should be ok, but turn on the projector, the projection screen is displayed on the lower half plane, adjust the projector, the result can't be fixed, and then call the front desk to ask, good guy , the phone is also broken, I went out to find the waitress just now, came over and said that the screw was loose, just tighten it, and then I didn't know where to call a person, who was not wearing work clothes but in casual clothes, and asked him to help us tighten the screws. It’s okay to handle it, I don’t want to bother, we thought about going to eat something first, they promised to put a cover on the bed, and then step on it to help us repair (because the projector is above the bed, we have to stand on the bed to repair) . As a result, we turned back halfway and saw people standing directly on the horizontal *****s of the hotel bed. This in itself is useless, and I didn't plan to use it, but you stepped directly on it, it really made me feel sick. The point is that after screwing the screws, the projection still deviates a lot (the picture is after adjustment), and you have to change the room.
There is also a small episode. The hotel package promised afternoon tea. My girlfriend and I went upstairs to want to eat something, but when we got to the restaurant, there was no waiter, and the restaurant air conditioner was not on. Only a few plates of small fruit in the restaurant? ? ? afternoon tea? ? ? Don't be fooled by this so-called afternoon tea if you see this.
Finally, I changed a room, and finally solved the projection problem. I thought there should be no problem, and I didn't check it carefully. It was not until I went to the toilet at night that I found that the toilet in the bathroom was dirty. Well, it's over after a while. There are still used cotton swabs in the toiletry box of the washbasin that have not been cleaned.
After waiting until 10:40, I called the front desk and wanted the small noodles in the package, but I was told that there were no noodles? ? ? We made a reservation in advance, should you prepare the corresponding number of noodles according to the number of reservations? ? ? Promised to meet at 10:30, now it's gone in ten minutes? Did you prepare a few servings of noodles, or did you just leave them to your waiters to eat? ? I am deeply skeptical.
The above are all our real experiences. I came here for my birthday this time with my girlfriend. I think the hotel environment is good. I didn’t expect that it would directly hit our mood. I was really angry and reminded those who want to stay in this hotel not to hug Expect too much.
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