Best Western Plus Crystal, Hotel & Spa

Best Western Plus Crystal, Hotel & Spa Reviews

Best Western Plus Crystal, Hotel & Spa

5 Rue Chanzy, Nancy, 54000, FranceView Hotel Details
Best Western Plus Crystal, Hotel & Spa
Best Western Plus Crystal, Hotel & SpaBest Western Plus Crystal, Hotel & SpaBest Western Plus Crystal, Hotel & Spa
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Best Western Plus Crystal, Hotel & Spa Guest Reviews

4.2/5
Very Good
70 reviews
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(70)
Positive reviews(38)
Reviews with photos/video(2)
Negative reviews(8)
Guest User
Superior Room 1 Queen bed
Stayed in Feb 2024
Couples
2 reviews
4.2/5
Very Good
Posted on Apr 26, 2024
Super
Guest User
1 King Bed, Non-Smoking, Deluxe Room, Larger Room, Sofabed for One Person, Twin on Request
Stayed in Mar 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Mar 8, 2024
The hotel has a birthday card. Good location, indoor swimming pool.
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Anonymous User
Deluxe Room 1 King bed
Stayed in Apr 2024
Couples
30 reviews
5.0/5
Outstanding
Posted on Jun 16, 2024
Convenient hotel location
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Guest User
Deluxe Room 1 King bed
Stayed in Jul 2023
Couples
8 reviews
5.0/5
Outstanding
Posted on Oct 1, 2023
Near the train station and convenient transportation
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Guest User
Stayed in Aug 2022
Couples
7 reviews
2.7/5
Posted on Aug 22, 2022
Unpleasant welcome, room not ready, and which does not correspond to the reservation (changed by the person at the time of arrival, because not yet ready at 5 p.m.!!!!) Toilet in the bathroom, the door of which almost touches the head of the bed!!! Room too small!! Card degaussed after 24 hours, so stuck in elevator for 15 minutes with no excuses Overall very disappointed especially for the price!!
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CarlosFR
Stayed in Aug 2024
Travel with friends
4.0/5
Very Good
Posted on Aug 19, 2024
Visited Nancy for a short stay at BW Plus Crystal Hotel with friends to see some Art Nouveau from the Lorraine region on the way back to Paris after exploring Strasbourg and the Alsace. The hotel is next to a small tree-lined square and mainly office buildings, but has a good location within walking distance to both the TGV train station and historic Place Stanislas where we found several restaurants and cafes in and around the large square. The hotel seems recently renovated with some work still on-going in the lobby during our visit in late May. The lobby is small with modern furnishings and a bar/breakfast room off the brightly lit hallway lined with additional tables and seating. We took the buffet breakfast which offered a good, quality selection but was also somewhat pricey. We did not have a chance to try the spa or roof-top bar, though both seem like nice features for the hotel. Our standard rooms were clean, comfortable but small, barely space around the bed to move about. Same for the bathroom. Furnishings and decor were new or recently updated. The location near other buildings meant no good views, at least from the lower floors. Front desk and bar/breakfast staff were attentive and professional. No real complaints about staying at the BW Plus and would stay again if visiting Nancy and the Lorraine region.
6/8
Response from Property: Thank you for your thoughtful feedback! We’re delighted to hear that you enjoyed your stay and appreciated our convenient location for exploring Nancy and the Lorraine region. We’re pleased to inform you that all renovation work is now complete, including updates to the lobby. We hope you’ll have the opportunity to experience the fully finished space on your next visit. It’s great to know that you found our breakfast selection to be of good quality, and we appreciate your feedback regarding the size of the standard rooms. We strive to provide a comfortable experience for all our guests. Thank you again for your kind words about our attentive staff. We look forward to welcoming you back to the BW Plus Crystal Hotel during your next trip! Best Regards, Best Western Plus Crystal, Hôtel, Bar & Spa
Guest User
Stayed in Oct 2024
Other
1.0/5
Posted on Oct 5, 2024
Wre got a room for 2 with a queen bed. The room was so small, that the head of the bed and the side of the bed were ujp against the wall. The other side of the bed was so close tot the chest of drawers, you could barely open them. You had to crawl over the bed to get into it. Storage was abysmal, unacceptable. The room was small for a single, to shove a queen into it was criminal. Bathroom was small. Breakfast was middling.
Guest User
Stayed in Sep 2024
Other
4.0/5
Very Good
Posted on Sep 2, 2024
To recommand. A whole and total experience. With rooftop bar with quality seats and swimming pool. Quality breakfast Ans super motivated staff. Really TOP. Please try it out for yourself. Ideal surrounding. City center. Good smell everywhere. Staff very responsible
Jan-Willem v
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 8, 2024
Nice hotel with excellent services close to the city center. Real value for money. This is the second time we’ve been here and will certainly be back soonest. Breakfast was very nice with lost of fresh local products, such as cheeses fruits and nuts, nicely combined with fresh backeries
Response from Property: Dear Jan-Willem Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our location, services, and breakfast offerings to your liking. It's always a pleasure to welcome back returning guests like you, and we're delighted that you continue to find value in what we offer. Our team takes great pride in providing fresh, locally sourced products for breakfast, and we're glad you appreciated the selection of cheeses, fruits, nuts, and freshly baked items. Your kind words mean a lot to us and serve as a great motivation for our entire team. We look forward to welcoming you back soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Best regards, Best Western Plus Crystal, Hôtel, Bar & Spa
Guest User
Stayed in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 5, 2023
PERFECT hotel! We've stayed there for 2 nights during a weekend getaway. The "deluxe" room was very spacious, beautiful and clean. The bed comfortable. Staff very friendly and the hotel perfectly located. The best thing – of course – was the SPA: a large pool (a little bit too cold at first but after a sauna warm enough), dry sauna and a wet sauna. I would totally recommend the hotel to everyone visiting Nancy. Thanks for the great stay!
Mumof4Kent
Stayed in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 1, 2023
Excellent recent 2 night stay with family. Spotless rooms, very quiet, fabulous amenities. Good air conditioning. Loved the basement swimming pool, steam room and sauna. Enjoyed the Ground Floor bar (unfortunately weather not good enough to enjoy the rooftop bar). Central.
Response from Property: Dear Mumof4Kent, We are really happy to read your review and would like to thank you for taking the time to put it online !* Do not hesitate to book directly on our website or on the phone with us to benefit from the best rates next time you come in Nancy ! Wishing you a nice day, The Front Desk, Alice
Guest User
Stayed in Aug 2023
Couples
5.0/5
Outstanding
Posted on Aug 1, 2023
The hotel was one of the best I stayed in. The service is very good and the breakfast is high quality. I highly recommend this hotel. The prices are very good for how complete and beautiful the hotel is.
Response from Property: Dear Lizzy, Thank you very much for this kind review ! Do not hesitate to book directly with us for your next stay in Nancy, it will be cheaper than on Booking or ********** ! Regarding to welcome you again, Best regards, The Front Desk, Alice
_theresmoules
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 10, 2023
Lovely convenient hotel with very clean rooms and very helpful staff. Great rooftop bar with comfortable lounge chair and lovely plants and fabulous drink selection. Would recommend this hotel as not far to walk into the city center.
Response from Property: Dear _theresmoules, We really appreciate the time we took to leave us this very positive review and would like to thank you for it ! Do not hesitate to book directly with us to enjoy the best rates and advices for your next trip in Nancy ! Regarding to welcome you for your next stay, Best regards, The front desk, Alice
Guest User
Stayed in May 2023
Other
2.0/5
Posted on May 10, 2023
Hieronder mijn review en met het antwoord van Best Western terug. Vreemd hoor, er was wel tijd om mijn man te vertellen dat hij even zijn paspoort moest halen, maar zoals hier wordt gesuggereerd, geen tijd om te vertellen dat mijn kinderen niet welkom waren in het zwembad van de Spa. Meneer Julien GATINOIS, wij verblijven al heel wat jaren in goede hotels, heb zelfs gewerkt in één van de beste hotels in Washington D.C. , dus een zwembad met "waterslides" is ook zeker niet wat wij zoeken. Wij zijn ook zeker bekend met "adult only" hotels, maar zeker niet met een hotel waar mijn kinderen niet welkom zijn in het zwembad. Jammer dat gastvrijheid niet hoog bij jullie in het vaandel staat. Wij zullen in ieder geval hier nooit meer komen in Nancy en zullen ook niet kiezen voor een Best Western. Dit was de eerste keer bij jullie verblijven en ook de laatste. Review van week geleden: Mijn kinderen mochten niet het zwembad in om 17.00. Het was blijkbaar een adults only zwembad toen we al waren ingecheckt door mijn man en ik kater kwam met de kinderen. Erg onvriendelijk en ongastvrij. Kinderen mogen alleen morgenochtend even. Heb meteen maar gevraagd of mijn kinderen ook ergens anders niet welkom waren. We hadden juist geboekt voor het zwembad. We zullen hier in ieder geval nooit meer komen. Answer Best Western: Dear Mrs Maltha, We thank you for taking the time to leave a review about your current stay in Nancy and wish you a warm welcome on your new Google account created especially for the occasion. We apologize for not exceeding your expectations. However, we would like to inform the internet users of how exactly things happened. Around 4:00 pm today your husband stopped quickly to ask if we have a room available for 4 persons for 1 night. We said yes and informed him of the price. He checked with you and came back asking us if we can hold the room. We said that we needed to tell more about our services and proceed to the registration but your husband was in a rush and insisted that he needed to park the car prior to anything else, not leaving us the time to explain anything about the hotel. Despite the fact that we had no registration properly done, we prepared your room for 4 persons, adding towels and installing the sofa bed. When all the family came back from the parking, we then proceeded to the payment, the check in, and informed you about the special hours for the children in the spa : at 8:00 am or at 9:00 am from tuesday to sunday, and at 10:00 am and 11:00 am on monday. We do have a spa, not a campground pool with waterslides. The place is dedicated to calm and relaxation : that’s why children are not forbidden but have a limited access. We are sure you can understand that. Anyway we finally had the opportunity to inform you about the special time slots for children : this was before you even go to your room. You were disappointed and we do understand it perfectly. We reminded you that you could still use your 50 min spa access time-slot t
Response from Property: Dear Mrs Maltha, I must recognize that I have a problem understanding with this kind of "revenge comment" about something very specific: no word about your room, the decoration, the breakfast, the cleanliness... Why did you stay in the first place when our restrictions for children were such a big problem for you? This information was available on the internet and you were advised even before you go to your room! We proposed to refund what you just paid without discussion... When we opened the spa 2 years ago, kids were allowed all the time. This quickly became a huge problem with children running, screaming and jumping into the pool, even when having guests enjoying their massage nearby. We had to deal with unhappy other guests because of the noise and because many parents today have problems to make their children behave properly. Again, our spa is a place of calm and relaxation so this kind of behavior is not appropriate. I do not say that your children cannot behave properly, but you sure understand that we cannot put rules in place for some and not for others. This is why we put in place not a prohibition but a limitation: please do not say that the children are not welcomed in our pool. This is just not the truth. They have special hours in the morning. I can surely understand that this schedule doesn't initially fit in your planning and this is why we had offered to refund your stay and let you go. You refused. However, you finally managed to go to the spa with your children on saturday morning (I found your time-slot reservation) and enjoyed, as all our guests, your 50 min per person access... As you said yourself, many hotels are "adult only". You now know that other hotels can have restrictions for children. We are certainly not the only ones and I am sure that you will always check this point for your future stays. I worked myself in the most prestigious luxury hotel in Montreal, and I can guarantee you that hospitality is my top priority: my ratings wouldn't be what they are if I didn't pay attention to this point. However it is very difficult to satisfy everybody: families with children, couples, people who like calm, etc. We try to do our best but sometimes it doesn't work. I respect your choice of not going in my establishment again, but about the 4300 other Best Western Hotels worldwide, I would like to inform you that many of them have swimming pools with no restrictions for children... Best regards, Julien GATINOIS Manager
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on May 10, 2023
I was especially impressed with the spa facilities. Steamy steam room, great whirlpool, very relaxing. You do need to make a reservation at the front desk but that's only because guests are limited so the experience is restful and quiet. And it is. I greatly enjoyed a 45-minute massage on a heated bed (hydraulic as well!) for 79 euros.
Response from Property: Dear Albany, Thank you for this very kinf review regarding our Spa! Indeed, it is better with the reservation system so everyone can enjoy comfortably this relaxing area ! Looking forward to see again ! The Front Desk, Alice