We first came to this resort and ate at the restaurant, I gave it a five out of five, the food was excellent, so three days later we came back to stay, and I have to say we were disappointed, the owner Roger is very friendly, but we were made some promises that were not fulfilled, I told him repeatedly that we were vegetarian, and we didn’t like a lot of sugar in our food, we got sugar in the yogurt, sugar in the granola, and sugar in the food all the time, sauces and flavouring was all heavily loaded with sugar, I ordered 2 different shrimp dishes (thinking there wouldn’t be any sugar in it), the glaze on top of the shrimp was loaded with sugar, Roger’s response was Thai’s eat a lot of sugar, I’m sorry that’s not good enough for me, when I was very clear in the beginning that we wanted to avoid massive amounts of sugar. Staff encouraged us to get a Thai massage, they told us it was 400 bat, so we went ahead and booked the massage, for my wife and I, we wanted a Thai massage, not an oil massage, we ended up with an oil massage even though that’s not what we wanted, then on our bill appeared 600 baht, not 400 baht, to be fair to Roger, we complained and he immediately charged us the agreed price of 400 baht, but we should not have had to bring this up at all, when we were in Nan city we were charged 150 baht for a one hour massage, it was fantastic, our 400 baht massage was a big disappointment, we also found the food to be disappointing, the portions are very small and overpriced for Thailand, The second day before we left, we were looking for Roger, we couldn’t find him anywhere, we asked the staff, and they said he was away, that evening we asked again where Roger was, and we finally found out that he had gone for two weeks or do for a vacation down south, he never said a word to us, we found that very strange, although the staff was very friendly, it didn’t seem the same without the owner there, we found it strange that he didn’t say goodbye, or he was going away, and thanks for coming to stay with us, etc. etc., kind of odd behaviour, The room was fantastic, we loved the views of the valley, no complaints there at all, They provided very warm blankets on top, because it’s very cold in Nan city at this time of the year, it went down to 8+ Celsius, but we were very warm, not one English channel on the TV, we are staying in another area, and we had 2 English channels, when you are on vacation it’s really nice to keep up with the news, especially with the Contra virus thing going on,not sure why there’s no English channels, when most of the guests, if not all are English speaking
Excellent
53 Reviews