4 Star Hotels in Nairobi

This is a beautiful hotel with marble everywhere, chandeliers, and fresh flowers. The breakfast staff was so friendly and welcoming. Security is very good. My only complaint is that not all the items on the menu in the restaurant were available, specifically the dessert options. I don't think they should be listed if they aren't regular options. Nicholas went out of his way to check what was available and I appreciated his efforts.

Anthony, a trainee at the concierge, was super friendly and helpful. Super professionalism made my stay rewarding. The breakfast was very good but the room wifi was very weak and cannot be connected. Location is great and restaurant Kilimanjaro, riverside shuttle station are within walking distance.

The Mercure Hotel in Nairobi offers an exceptional blend of comfort, style, and hospitality. The staff is attentive and professional, ensuring every guest feels welcome. The rooms are modern, clean, and well-equipped, providing a cozy retreat. The hotel’s location is convenient, with easy access to key attractions. The on-site dining options are excellent, serving a wide variety of delicious meals. Whether you’re traveling for business or leisure, the facilities, including a gym and pool, enhance your stay. It’s a perfect choice for anyone seeking quality accommodation in Nairobi. Highly recommended!

First, it has an excellent geographical location, 2.7 kilometers away from the Kenyan Presidential Palace and the Chinese Embassy, ​​a few hundred meters away from Chinatown, and next to Kibera, the largest slum in Africa. It can be said that you have a panoramic view of all kinds of charm. Second, the hardware is excellent, and everything from the lobby to the restaurant to the room is very comfortable. Especially the bathroom is very suitable for this baby's requirements. Third, the service is superb, the staff are very knowledgeable and have really high emotional intelligence! In terms of room cleaning, when the cleaning lady saw that I bought a bucket of drinking water, she immediately adjusted the drinking water in my room from two bottles to three bottles; when she saw me entering the room and taking off my shoes and walking around barefoot, she immediately Send me disposable slippers. In the restaurant, I ordered a cappuccino on the first morning, and the waiter would directly ask me if I wanted cappuccino today for the next few days. The key is, people don’t do it for tips or five-star reviews~

Excellent hotel. Food was awesome, service was impeccable, and facilities were perfect. The location was ideal for access to the JKIA airport.

The location was great. The hotel was new and clean. The breakfast was a bit limited, but the price was reasonable so I had no complaints.

excellent service ,good ambience,good food and good view from the pool.i would like to recomend frank oyoda for his exceptional and excellent service.he managed to get us a sitting space and his service is good.He is cool and stood up despite being in a crowded place..i would highly recommend the cocktails and generousity from all the staff who made the cocktail awesome

The four-star system is quite satisfactory. The bathroom equipment is relatively old. The satellite TV is not visible. The hot and cold water faucets are separate, but it should be more reliable in the local downtown area.

The hotel services and supporting facilities are particularly complete

This is a very decent hotel. What is great about it is the very high standards of service. All personnel were polite, professional, capable and helpful. The room was a standard one with all necessary amenities. Time and usage have taken their toll on the bathroom and some of the furniture. The towels were very tired and the hairdryer dirty and sticky , something that made an overall unpleasant impression. Breakfast was satisfactory with a variety of options. The hotel is not centrally located in Nairobi and the area around it, though interesting and vibrant, does not offer many opportunities to stroll around. We felt safe and well taken care of and this is important. Given the Marriot-Bonvoy association of the Four Points franchise and our Elite membership, we expected an upgrade, but we did not get one.