Oakwood Hotel & Apartments Grand Batam - Photo Gallery

Response from Property: Dear Valued Guest,Thank you for taking the time to share such a heartwarming review of your recent stay at Oakwood Hotel & Apartments Grand Batam.We are absolutely delighted to know that you enjoyed a seamless experience from check-in to check-out. It is wonderful to hear that the extra bed exceeded your expectations and provided the comfort of a genuine bed, helping make your stay even more enjoyable.We are also pleased that you appreciated the complimentary room upgrade, freshly baked welcome cookies, and complimentary dinner. Creating memorable surprises for our guests is always a pleasure, and we are glad these thoughtful touches contributed positively to your stay.Your compliments regarding our breakfast offerings are especially appreciated. We are delighted that specialties such as fresh kueh tutu and apom became highlights of your mornings. It is equally rewarding to know that our team's friendliness, politeness, and dedication left a lasting impression on you.We are also happy that your family enjoyed our children's facilities, including the wading pool and the inflatable play area during breakfast. Providing enjoyable experiences for guests of all ages is one of our priorities, and it is wonderful to know these amenities added to your stay.Thank you once again for your generous feedback and kind recognition of our team. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay in the near future.Warm regards,Sari Front Office Manager

Response from Property: Dear Ms. Yvonne Yoni,Thank you for taking the time to share your experience at Oakwood Hotel & Apartments Grand Batam.We are delighted to hear that you enjoyed your stay and appreciated our convenient connection to Grand Batam Mall. It is also wonderful to know that you found our hotel new, comfortable, and enjoyable.We are especially pleased that you enjoyed the pastries at our lobby cafe Kalasera. Your kind compliments regarding their taste mean a lot to our culinary team. We are glad that the afternoon promotion added even more value to your experience.Thank you once again for your kind words and recommendation. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the near future.Warm regards,SariFront Office Manager

Response from Property: Dear Mr/s. Xp Teo,Thank you for taking the time to share your feedback about your recent stay at Oakwood Hotel & Apartments Grand Batam.We are delighted to hear that you enjoyed our convenient location near Grand Batam Mall, found our team polite and helpful, and appreciated the stylish atmosphere of the hotel. It is also wonderful to know that you enjoyed the wide variety and taste of our buffet breakfast and dinner offerings.At the same time, we sincerely apologize for the inconvenience caused by the music noise on Saturday night, which affected your sleep quality. We understand how important a restful night's sleep is, and we appreciate you bringing this matter to our attention. Your feedback has been shared with the relevant team for review and improvement.Thank you once again for your valuable comments. We are pleased that, overall, you had a positive stay with us, and we look forward to welcoming you back for an even more comfortable experience in the future.Sincerely yours,Sari Front Office Manager

Response from Property: Dear Valued Guest,Thank you so much for sharing your fantastic feedback and for choosing Oakwood Hotel & Apartments Grand Batam for your business trip.We are truly delighted to learn that your stay exceeded your expectations. It is especially rewarding to know that you appreciated our spacious room layout, thoughtful design, and well-equipped amenities. We understand the needs of business travelers, and we are pleased that features such as the in-room washing machine provided added convenience during your week-long stay.We are also thrilled to hear that you enjoyed the shower experience. Your comments about the strong water pressure and consistent hot water are greatly appreciated, as we strive to ensure our guests can relax and recharge after a busy day.Your kind words about our attention to detail and overall comfort mean a great deal to our team. Feedback like yours motivates us to continue delivering the high standards of hospitality that our guests deserve.Thank you once again for your recommendation and support. We look forward to welcoming you back on your next business trip and creating another exceptional stay experience.Kind regards,SariFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are delighted to know that you found everything else about your stay to be good. However, we sincerely apologize for the inconvenience caused by the noise disturbances you experienced during your stay. We understand how important a quiet and comfortable environment is for rest and relaxation, and we regret that sounds from the corridor, neighboring rooms, and conversations were noticeable and affected your experience.Please be assured that your comments regarding the sound insulation have been noted and shared with our management team for review as we continuously look for ways to enhance our guests' comfort.We truly appreciate your honest feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and restful stay.Kind regards,Sari Front Office Manager

Response from Property: Dear Mr/s. _ssue,Thank you for sharing your wonderful feedback.We are delighted to hear that our friendly and accommodating team made a positive impression during your stay. It is especially rewarding to know that our reception team was able to assist with local recommendations, helping you explore the best places to visit and enjoy the local cuisine.We are also thrilled that you enjoyed our breakfast offerings. Your kind words are truly encouraging to the team and serve as great motivation for us to continue delivering exceptional hospitality.Thank you for choosing Oakwood Hotel & Apartments Grand Batam. We look forward to welcoming you back for another memorable stay in the near future.Warm regards,SariFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful review following your recent stay at Oakwood Hotel & Apartments Grand Batam.We are delighted to learn that your first stay with us was such a pleasant experience. It is especially rewarding to know that you enjoyed our strategic location with direct access to Grand Batam Mall, making your stay more convenient and enjoyable.We are also pleased that you appreciated the complimentary dinner buffet and found both our dinner and breakfast buffet selections delicious. Your compliments regarding the variety and quality of the food are truly encouraging and will be shared with our Food & Beverage team.Most importantly, thank you for recognizing the friendliness and helpfulness of our associates. Providing genuine hospitality and memorable experiences is what we strive for, and your kind words serve as great motivation for the entire team.We sincerely appreciate your recommendation and are thrilled to know that you plan to return. We look forward to welcoming you back to Oakwood Hotel & Apartments Grand Batam for another memorable stay in the near future.Warm regards,Sari PertiwiFront Office Manager

Response from Property: Dear Mr/s. 米奇果,Thank you for taking the time to share your wonderful experience with us.First of all, we are honored that you chose Oakwood Hotel & Apartments Grand Batam for your special day. We are delighted to know that our team was able to make your celebration even more memorable with the birthday cake surprises. Knowing that you enjoyed both cakes and found them delicious truly brings a smile to our faces.We are also pleased to hear that you enjoyed the friendly service from our team, the cleanliness of your room, and our facilities. It is wonderful to know that you had the opportunity to enjoy the pool area on the 8th floor and the pleasant atmosphere during breakfast.Your kind words are greatly appreciated and will be shared with our team, who will be thrilled to know they helped create such a memorable birthday experience.Once again, happy belated birthday! We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Sari PertiwiFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed our convenient location with direct access to Grand Batam Mall and that you were pleased with the service provided by our team. Your special recognition of Salsa our reception is truly appreciated, and we will be sure to share your kind words with her. We are certain she will be encouraged to know that her recommendations and genuine hospitality made a positive impression on your stay.We also appreciate your feedback regarding our pricing. We continuously strive to provide excellent value through our service, facilities, and convenient location, and your comments are valuable as we continue to enhance our guest experience.Thank you for choosing Oakwood Hotel & Apartments Grand Batam. We look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,SariFront Office Manager