Grand Mercure Mysore

Grand Mercure Mysore Reviews

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Rd, Mysore, Karnataka, 570021, IndiaView Hotel Details
Grand Mercure Mysore
Grand Mercure MysoreGrand Mercure MysoreGrand Mercure Mysore
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1 night

Grand Mercure Mysore Guest Reviews

3.9/5
Good
79 reviews
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(79)
Positive reviews(6)
Negative reviews(1)
Anonymous User
Studio Suite with Sofa Bed
Stayed in Nov 2024
Family
2 reviews
2.0/5
Posted on Dec 17, 2024
A Horrendous Experience at Grand Mercure Mysore Our stay at Grand Mercure Mysore was a complete letdown from start to finish. The issues began at check-in with major communication gaps and incompetent room allocation. Despite booking 2 rooms with elderly and kids, we were offered rooms on separate floors, forcing us to wait hours while the staff fumbled for a solution. Luggage handling was equally chaotic—our bags remained unattended, and we had to retrieve our car keys ourselves just to get them delivered. The management showed no willingness to help, refused to process a refund for a downgraded room, and remained dismissive throughout. Service at breakfast was shockingly poor—a 20-minute wait for an omelette speaks volumes about their carelessness and inefficiency. This was a stay marred by inexperienced staff, disorganized processes, and management’s refusal to take accountability. For a hotel of this stature, such a lack of professionalism is unacceptable. I would not recommend this hotel to anyone expecting even basic hospitality.
Guest User
Deluxe Double Room
Stayed in Aug 2024
Couples
15 reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
Good location near metro. Quiet rooms with good air-conditioning. Staff in the restaurant including the chef was always eager to help and the buffet breakfast as well as dinner were with plenty of varietis and were tasty.
NIRAJ
Deluxe Twin Room
Stayed in Jul 2024
Family
15 reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
Good Hotel. Good location. Good breakfast.
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Dec 23, 2024
Good Place to stay
Km Gaikwad
Deluxe Twin Room
Stayed in Jul 2023
Travel with friends
2 reviews
4.2/5
Very Good
Posted on Oct 20, 2023
Great location, nice staff and takes very good care of guests. Special thanks to the restaurant chef and his team! Very nice food, takes care of special food due to allergies, provides alternative. Communication is good. Overall very comfortable and memorable stay, would visit again.
Lily Ikebana
Deluxe Double Room
Stayed in Oct 2023
Couples
71 reviews
4.0/5
Very Good
Posted on Nov 29, 2023
This is one of the best hotels in Mysore. The price is reasonable. The hotel hardware is a bit old and the hygiene is okay. I stayed on the 2nd floor facing the street and didn't hear any noise.
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Grace Tang
Deluxe Double Room
Stayed in Dec 2022
Booked for others
79 reviews
4.0/5
Very Good
Posted on Feb 4, 2023
Booked for a friend, it's okay.
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