Guest User
January 24, 2023
The Eastend is in a great location and both the hotel and garden have kerb appeal. Once inside the hotel looks tired, in both the public areas and the bedrooms. I was lucky to have a room with a balcony and lovely view of the city, so my impression was good when I first walked in. Others in my group complained of damaged flooring, missing fridges, missing hand towels etc. However, on closer inspection I noticed that the mirror above the desk was filthy. Not having brought any cleaning products with me I used my bathmat and some soap to clean it. The bathmat was black with dirt from my efforts. Most alarmingly, the bed linenhad not been changed. While I was inspecting the bed sheets I noticed that the mattress was so old and tatty it had little lumps all over it. I don't mind faded elegance, but dirt is simply not acceptable. When I brought the cleanliness matter to the staff's attention it was promptly, if unsmilingly, dealt with. I did, however, buy some alcohol wipes and give everything a going over. Walls are paper thin, so rooms are noisy. Buffet lunch was tasty and varied, and the ***ager came to check if everything was OK, or if we'd like anything changed for our other meals. Such a shame that a hotel with so much going for it lets itself down with so ***y easily solvable issues.