Hotels near Leuchtenbergring, Munich

I had the misfortune of staying at this hotel from 10 October to 15 October . During my stay, I encountered a number of unsatisfactory service levels. First, I could not proceed check in at 3PM and took almost an hour to complete even thought I had a confirmed reservation with my reservation printout. When I asked the reception staff on duty about the reason of the delay, they said it was because the reservation system was down but they could actually find my reservation from the tray on the front desk! Second, when I entered the room, I realized there are dusts inside and dirt on the outside of water kettle; also, mold is found at the ventilation in the toilet. I asked for a clean kettle before noon on the 14 Oct before I left the hotel for lunch; and when I returned my room at 5PM, the same dirty kettle was still in my room. I have brought the dirty kettle down to reception and ask again for a clean one. Staff on duty refused to change for me until I insisted a clean one is a must. I don't think their staff treated my request seriously. Third, as we all know the deposit of empty plastic water bottle can be refunded from supermarket in Germany. I have placed 3 empty bottles on the desk, not in the bin from the 1st day of my stay. When I returned to my room on the 3rd day, all empty bottles were gone while the trash in the bin were still there. Lastly, according to their laundry service request form, regular laundry (NOT DRY CLEANING) service is available from Mon to Sun 8.30AM-7.00PM. I have placed my order with the form completed as ”Laundry Service” before 8.30am on 15 Oct. Nothing has returned until 7PM. I was told by the staff on duty the information about service time on the form is incorrect for more than a year. She did not offer any help. She just kept asking me why the staff did not tell me no laundry service on Saturday in the morning. Her attitude was so bad and kind of blame on me. There was no customer service at all. I am sure this is my worst hotel stay experience so far. I am extremely disappointed from this bitter experience.

It’s very good, but enough issues to knock a star off. Lots of good things - very clean, modern room. Great shower. Good lighting. Comfortable bed. Fabulous breakfast, with omelettes to order. Every sort of milk you could imagine (though except, oddly, we couldn’t find fresh - the one we thought was it was UHT!). Great gym on 14 floor. Internet lightning fast. The staff were friendly and gave you full attention when you were with them. Issues. Short staffed. On checkout, for example, only two staff, one of whom was on the phone … then the other could not get round an issue for a couple checking online, so had to be helped by the first. When a place is this swish, check in and out should be fast and slick. It wasn’t. Short staffed in the restaurant too: we’d booked a table but were ignored by the two staff who were covering the bar and the tables. A lot of tables and a long wait to be seated. Better training needed: at least greet and acknowledge the waiting guests. Restaurant food was ok. In the room: no access to the online hotel directory: reception didn’t really understand the problem and sent a spare remote up to us, then guessed maybe a software issue. No USB ports in the sockets, and none to loan (you could buy them apparently). (Tip: actually there there are two USB ports - on the back of the TV! They’re fiddly to reach but it can be done, and they charged a phone overnight).

The hotel has a lot of rooms, tidy, clean, comfortable, and convenient transportation nearby, but some rooms in the hotel do not have a hair dryer. I found out that there was no hair dryer after washing my hair last night. I called the front desk to ask for it. I waited for almost an hour and no one answered. Finally I opened the door, and a Chinese man just passed by in the corridor. By luck, he had a hair dryer in his room, so he was able to dry his hair...

There is an underground paid parking lot and there is a free parking space on the roadside. There is a tram at the door and the traffic is convenient. The hotel is very clean and there is a big supermarket next to it, which is convenient for shopping.

Super clean and tidy, the whole hostel is cosy and chill. The hostel locates at a modern community for youth, so that you can find everything nearby. Check-in procedures is quick. The only thing is that storing luggage (in a locker) needs 5 Euro.

The Gambino Hotel is a charming Hotel away from the hustle and bustle of Munich City. Situated in the Artistic and Bohemian Environment of the Ost Bahnhof. A very welcoming receptionist and quick check-in. I booked the Speciale Grande Room. The actual space of the room is somehow constrained by a separate bed in the room. If there's just one person in the room why should there be another bed turning it into a family room? I was told that is the normal set-up of such a room. The pictures on the website do not depict an extra bed. I did not like the bedding - the duvet felt as if washed wrongly instead of dry-cleaning. The feathers formed little bundles in its pockets. The flat sheet moved with every twist and turn throughout the night. Annoying fixing the bed during the night. What happened to the good old fitted sheet? Lovely fluffy white towels and cleaning service each day. The bathroom is very spacious and super clean. No breakfast is offered here, but there are coffee-making facilities in the room. The Hotel encourages visitors to support local businesses where one can get breakfast. Unfortunately, everything in that area was closed. Also adjacent to Lobby, there is a coffee machine and a snack machine. The latter accepts only card payments. The sandwich I bought from the snack machine came straight from the freezer and was tasteless. The Hotel is within walking distance of the Ostbahnhof which mainline Trains and SBahn frequent. Plenty of shopping opportunities are situated within the Ost Bahnhof. All in all a pleasant place to stay for 2-3 days in Munich.

The hotel is in a very convenient location, easy access by train. The room was very clean and the breakfast excellent, a wide selection of food for all tastes. All the staff was very kind, especially the gentleman Mr. Slavko at breakfast who was very kind, willing to help and approached us speaking our language with a big smile. I highly recommend it to everybody visiting Munich!! Although it is a three-star hotel, it deserves more recognition.

While the hotel stay was comfortable and the rooms a nice and clean we found the front desk staff rude and unhelpful. From the start they have shown no courtesy, I called up the hotel from the station to inquire about the location and landmark and found the person speaking to me couldnt care less about giving directions. Then when we arrived there, there was no one at the front desk. Since there are two Holiday Inns adjacent to each other we were confused as to which one is ours and kept the cab waiting to check. Finally we had to let the cab go as not one was there to answer our query. After a long wait the lady manning the front desk finally emerged from the cabin and was very rude with us. She couldnt find our reservation, we had to panic call the booking.com customer service and incurred a huge mobile bill for the international call only so that we could confirm our booking. She insisted we had not paid for our rooms and we had to argue and show proof of payment. Any query we had about the hotel amenities or sightseeing were unhelpfully answered. The person who looks after the snacks corner was the only congenial and courteous person. The hotel is within walking distance of a train station and the bus stop is right outside the drive way, There are some good restaurants about 5- 7 minutes walk from the hotel. Lidl is a stones throw away so are a few other grocery stores. Once you get the hang of the place its pretty convenient. The only reason why the rating is average is because the hotel is good and the rooms were comfortable and neat. Otherwise only based on their customer service it would be poor.

Nice hotel but a bit far from the city centre but short walk to the train which takes you into the heart of Munich! Breakfast was excellent, good choices on what to eat. Friendly staff and clean rooms

The service was excellent, landed early in the morning after a 14 hr flight, was able to check in early and also check out late. Location is excellent as your a short walk from the very center of everything such as Marienplatz, also next to the hotel is a gas station that has a great shop if you need anything including fresh pretzels. Also there is a great pizza place around the corner that is open late and they have a window that sells pizza by the slice if you get hungry. Good facilities, only thing to be desired was a indoor pool as holiday inn has that some times, but this location doesn't. None the less, great stay, great service, great location, great price.