Sure Hotel by Best Western Muenchen Hauptbahnhof

An absolutely terrible experience, avoid at all costs! After checking into our triple room in the afternoon, we went out. Upon returning to the hotel in the evening and opening the door, we discovered that the bathroom mirror glass had shattered, with shards scattered all over the floor, and even in the toilet and sink. We were incredibly lucky that we weren't in the room at the time; the consequences would have been unthinkable if someone had been present. We requested a room change at the front desk, but the staff refused, citing a full hotel and stating that the manager had already left, leaving them without the authority to handle it. They could only arrange for a housekeeper, who was still on duty, to come and clean up the broken glass. We then asked to check out, which was also refused. The front desk staff unapologetically said, verbatim, "Once it's cleaned, this room will be a normal room, and you should continue to stay; there's no reason to check out." They completely ignored the potential safety hazards that would still exist even after a quick ten-minute cleanup. The hotel's passive and perfunctory attitude towards a safety incident, their disregard for the risks present in the room, and their refusal of our reasonable requests for a room change or checkout are truly irresponsible. On a positive note, I want to specially commend Trip.com. After we reached out for help, they responded quickly and actively communicated and coordinated with the hotel on our behalf. Their handling attitude and speed were highly commendable. This experience truly highlighted the importance of a reliable platform when traveling abroad, and I will continue to prioritize Trip.com for future trips.

The room was decent, right by the station road. No AC, and the exhaust fan was really loud. Opening the window to sleep made it noisy, but luckily we were so tired from traveling that we still slept pretty well. Breakfast was excellent, with a great variety and high quality.