ITC Grand Central, a Luxury Collection Hotel, Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai Reviews

ITC Grand Central, a Luxury Collection Hotel, Mumbai

287, Dr Babasaheb Ambedkar Rd, Parel, Mumbai, Maharashtra, 400012, IndiaSee Hotel Details
ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, MumbaiITC Grand Central, a Luxury Collection Hotel, MumbaiITC Grand Central, a Luxury Collection Hotel, Mumbai
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Reviews from Real Guests

8.6/10
Very good
80 reviews
Verified reviews
Location8.6
Amenities8.7
Service8.7
Cleanliness8.5
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All reviews(80)
Positive reviews(14)
Reviews with photos/video(5)
Awesome stay(5)
Great service(5)
Great location(1)
Negative reviews(1)
Guest User
Itc One, Larger Guest Room, Queen, Mumbai Skyline View
Date of stay: Oct 2024
Business traveller
9 reviews
10/10
Outstanding
Posted on Nov 18, 2024
The hotel concierge staff was very helpful and friendly. My colleagues and I stayed for three nights in one of their suites, and the room was very clean, spacious, and comfortable. Over 50% of the breakfast spread consisted of Indian cuisine, but overall, it was still enjoyable. Ultimately, it was the excellent customer service that left a lasting impression on us.
Response from Property: Dear Ms. Jamie,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.
Guest User
Run Of The House, Guest Room, Queen, Mumbai Skyline View
Date of stay: Oct 2025
Business traveller
8 reviews
10/10
Outstanding
Posted on Nov 28, 2025
Good in all aspect but price is costly
Guest User
Date of stay: Aug 2024
Business traveller
212 reviews
7.0/10
Posted on Sep 25, 2024
Great breakfast. Had a bit of a discussion the day I arrived. Was put in a lower rated room due to not having any non-smoking rooms available. Feedback was "sorry full", no solution or offer. For the rest the hotel was good. Staff was very friendly except check-in lady who forced a lower room.
Response from Property: Dear Mr. Carolus, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.
Rmc2021
Date of stay: Jan 2024
Business traveller
3 reviews
8.5/10
Very good
Posted on Apr 25, 2024
Was a very pleasant stay. The bell boys were exceptionally helpful - I would highly recommend tourist to stay here
Response from Property: Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.
Guest User
Tower King Room
Date of stay: Oct 2023
Family
2 reviews
10/10
Outstanding
Posted on Nov 23, 2023
It’s was a very nice stay clean hotel enjoyed the stay service was great
Response from Property: Dear Mr. Singh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.
Rajpal Khanijou
Executive Club, Guest Room, Queen, City View
Date of stay: Jul 2023
Couple
24 reviews
10/10
Outstanding
Posted on Aug 21, 2023
Very well situated and beautiful property. Helpful staff Good breakfast
Response from Property: Dear Mr. Khanijou,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.
Guest User
Executive Club, Guest Room, Queen, City View
Date of stay: Aug 2024
Couple
3 reviews
9.5/10
Amazing
Posted on Sep 25, 2024
Good service
Response from Property: Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.
Guest User
Itc One, Larger Guest Room, Queen, Mumbai Skyline View
Date of stay: Dec 2023
Couple
7 reviews
8.0/10
Very good
Posted on Jan 10, 2024
The hotel good
Response from Property: Dear Mr. Lingaraju, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Zonghengsihai__
Executive Club, Guest Room, Queen, City View
Date of stay: Aug 2025
Solo traveller
33 reviews
5.5/10
Posted on Sep 27, 2025
The experience was terrible, the price/performance ratio was too low, and the key point was that it was dirty! ! My hotel near the Taj Mahal, which has a development score of 4.8, is much cheaper and better than this one, but I can't cancel my stay there. There's nothing I can do. The environment of this hotel is only worth 400 yuan a night at most!
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Guest User
Executive Club, Guest Room, Queen, City View
Date of stay: Dec 2023
Travelling with friends
8 reviews
9.5/10
Amazing
Posted on Feb 1, 2024
The room is spacious and clean. The breakfast food has a wide variety of choices and is of good quality. The front desk and doorman staff are very friendly and provide first-class service. The hotel environment is beautiful and comfortable. I will stay here again.
Original TextTranslated by Google
Response from Property: Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.
Jacopo De Rose
Executive Club, Guest Room, Queen, City View
Date of stay: Oct 2025
Couple
7 reviews
10/10
Outstanding
Posted on Dec 2, 2025
Tutto molto bene
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Nalin115700
Executive Club, Guest Room, Queen, City View
Date of stay: May 2025
Business traveller
65 reviews
9.0/10
Great
Posted on Jun 6, 2025
I'll book another stay when I go to work. Thank you.
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