Kerrie M
June 7, 2024
Sadly, adding our voice to bad reviews. Functions team were terrible. 3 day event and even when anomalies were pointed out and told they were fixed, they were not. We had to do room set-up ourselves, gap between dinner and dessert meant our after dinner sessions didn’t get to start until they were meant to finish and one delegate was lucky to avoid anaphylactic shock having been served food to which we had listed as an an allergy in dietary requirements. Another delegate had expensive items taken from their room, which housekeeping denied until the delegate mentioned reporting a theft, then they magically appeared again, no apology, no explanation. Such a beautiful environment. We sent feedback and a formal complaint, but the attitude was very much, we’ve got your $, now get lost. As you can see they respond similarly to other complainants on these reviews. Such a shame they take no care or accountability for terrible customer service. Don’t book here.