Latest Reviews for Mount Laurel Hotels

DoubleTree Suites by Hilton Mt. Laurel
4/596 Reviews
I specifically booked here because of the pool, for my toddler who loves water. Although I recieved at least 5 messages before my check in date about the brand new fitness center they omitted any mention about the state of the pool. It was an indoor pool but it was FREEZING, the loungers were broken and the floor grimy and cracked. We did our best but it was just too unbearable, then someone at the front desk suggested that it was under repair and thats why it was so cold but I could not get a straight answer when I asked them about the temperature. False advertising- if your pool is broken say so, dont mislead guests. Further, our first night it was LOUD, the walls and doors are so thin that we heard our loud neighbors still partying until 3am, after driving for 3 hours we were exhausted and wanted to SLEEP. They claimed there was a quiet hour policy after 10PM but despite calling down to reception the noise continued. After an awful first night of barely sleeping, I went down to the reception to complain, they comped our breakfast as a gesture and then I realized all the people behind me in line also had complaints and were getting ”vouchers” comped. It was just disappointing and I told them I would not book there again, honestly not worth the nearly $600 we spent for a 3 night stay ...

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