Embassy Suites by Hilton Montreal Reviews

Staff were very friendly, found everybody very pleasurable. Free drinks and breakfast are nice.

We stayed for 3D2N. Customer service was poor to nothing at Embassy Suites, we didn’t feel welcomed upon check in. The turnover of our room was terrible, there were 2 of us but only one set of towels etc. Bathtub was truly dusty and the drainage was poor. The pillows and bed were too soft for neck and back support and comfort. Breakfast was alright with a not so cheerful chef on site to cook your overdone omelette. We asked for extra bottles of water one evening at 8pm and it never came after following up 3 more times. Also only 1 lift was working and the queue for the lift took a lot of time. We had problems getting in and out of the parking lot even though we had the designated bar code ticket for hotel residents. Other than its convenient location, I don’t see why people should come. There’s Le Westin right beside and if you have the budget, the intercontinental is just a block away.

Love the stay here!

Very good!

Very close to Capitol Hill, the room is very large, it would be perfect if the lighting was brighter and a kettle was provided

The room is big and clean, and the service is also very good. It is in the city center and close to Chinatown. The only drawback is that breakfast ends at 9:30, and the parking fee is very expensive, with an additional charge of 35🔪. The deposit of 70 dollars collected will be refunded within 5-10 working days

Very convenient, 5-10 minutes walk from various attractions, free drinks, good service

The room was arranged wrongly, so we temporarily changed the room

Overall good, the room is big and clean. Breakfast is average.

In the old town, very close to Chinatown, with good attractions nearby; It's a pity that the bathtub 🛁 has always been in condition, and the equipment is indeed old, but overall, at this price, it comes with breakfast for two people and happy hour drink coupons in the evening, so it's worth it. Sitting next to the floor-to-ceiling window for breakfast, it happened to be snowing, and the wind and snow in the sky were very romantic💕 The bartender at the small bar is also very friendly😃

Good location and close to old Montreal Pleasant restaurant and bar

The waiters are very enthusiastic, and the service attitude is also very good. The hotel is very generous, and there is always food and drink delivered to the room. Every afternoon, the restaurant has a happy hour, and you can drink beer, drinks and snacks for free. The only drawback is that the hotel facilities are relatively old. Because they are old, the environment and hygiene feel average.

The location is very good and the service is very attentive

The plane was canceled and the train was changed. Montreal was suspended for 2 nights, and this hotel was temporarily booked through Ctrip. The online payment of the reservation was very fast and smooth, but the front desk asked for the room payment when checking in. After explaining for a long time, I showed Ctrip's check-in voucher, gave the room card, and said that I would contact Ctrip to confirm that the room payment should be paid to the hotel, otherwise I will wait when I check out receive. . . I contacted Ctrip that night to respond to the problem. Because of the time difference, I will reply the next day. . Fortunately, the problem was solved smoothly the next day. About the hotel... ★The room is very large and the bathroom is large, with a jacuzzi, a small shower room, and a small connecting hall, 🈶refrigerator, dishwasher, and microwave oven. The location of the hotel is also good, and you can walk to the Old Port Church and so on. . Taxi from VIA station is less than 15 knives. ★Breakfast is a normal Western-style breakfast buffet, only bacon 🥓 sausage, potato wedges, eggs, cereal, bread, coffee, milk, juice, fruit many people queue ★Spit˶⍤⃝˶꒳ᵒ꒳ᵎᵎᵎHot water The hot water we took a shower at around 10pm on the first night was not particularly hot but at least we could wash it. On the second night, we were tired from walking and wanted to take a shower and go to bed early. We didn’t want to find out that there was no hot water from 7pm onwards. There are many people in the hotel, so I waited patiently before it was too late. At 8 o'clock the water temperature is not so cold. . The water temperature at 9 o'clock is a bit lukewarm. . It was still warm at 10pm. . . At 11 o'clock in the evening, the water temperature is still warm, slightly higher than the temperature in your hands, so you can't take a bath at all🚿, there is no water vapor in the shower room, and the bathroom is big. At this time, you are tired and can't take a bath. I have already experienced the service the day before. It took me a long time to ask for a blanket, and I refused to give the kettle when I asked for it. . Too tired to talk. . I can only wash my face with warm water and sleep 💤 I am really speechless. . I woke up at 3 o'clock in the middle of the night and found that the water was hot, but I didn't dare to take a bath, so I didn't want to sleep after taking a shower! ! ! ! A miserable night! ! I have never met someone who can't take a shower in a hotel! ! ! ! ! ! ! ! ! Still Hilton! ! ! ! ! I woke up in the middle of the night to write a review and couldn't fall asleep. . . . . 🈶Cleanliness does not take a bath 🚿Babies who can't sleep Choose carefully! ! ! ! !