Courtyard by Marriott Los Angeles Monterey Park

The hotel's cleanliness has really gone downhill! There were even shoe prints on the bedsheets, which is just ridiculous! However, the Chinese restaurant downstairs is pretty good, with tasty food and a good variety. There's also a Starbucks on the first floor.

The hotel only cleans every other day. Checking in was a bit of a laugh; it seemed like the staff member was new to their system. I had to wait ages and make two trips back and forth because the first room card they gave me didn't work. On top of that, the room was incredibly noisy, and the worst part was that they only cleaned it once over two nights!

The suite was spacious enough, but the bedding and towels were quite subpar. They don't clean the room daily unless requested, which made for a pretty average experience.

Service: I booked online and paid for the room in advance, so when I checked in, the front desk only needed to charge a deposit. However, the staff was very unprofessional. Not only did they mistakenly charge the deposit as the room fee, but they also charged a whopping $630 USD. The next morning, they woke me up early to say they would deduct one night's room fee from the $630 deposit they had already charged. I was completely confused by their actions. After a long argument, they finally said they wouldn't deduct any money from my card. But it's been two days since I checked out, and the $630 deposit still hasn't been refunded to my account. This is truly the first time I've had such an unpleasant experience at a hotel. A terrible experience.

Cleanliness: I've never stayed at a hotel where they didn't clean the room for two days straight. I had to call the front desk to request room service. I specifically booked this hotel for five nights because it was highly recommended online, but the cleanliness was truly shocking... (The worst part is, I left a tip on the bed every night, and they still didn't clean it!) Anyone who stays at this hotel is just unlucky. Environment: The location is right by the highway, close to the road, so it's very noisy and not peaceful at all. The only upside might be that it's in the Chinese district, with Chinese supermarkets nearby, which is convenient. However, for a hotel of this standard, paying $18 a night for parking is really quite expensive. I won't be staying here again when I come back to Los Angeles. I usually don't write reviews, but this time I couldn't help but write one. I highly recommend everyone avoid this place. I booked it based on recommendations I saw on Xiaohongshu.

The hotel was at a comfortable occupancy level, and the staffing seemed just right, which is essential for excellent service. Check-in and check-out were a breeze, with no waiting. Having elevators on both sides was incredibly convenient, and parking was a non-issue.

Not in the city center, but in the Chinese quarter. It's an okay place, nothing special. The Chinese staff at the front desk weren't particularly welcoming.