Grotta Giusti Thermal Spa Resort Tuscany, Autograph Collection

I recently stayed at this spa and, unfortunately, the experience didn't meet my expectations due to several issues. First, the room I was assigned didn't have air conditioning, a significant inconvenience for me, as I suffer from the heat even at moderate temperatures (around 22 degrees Celsius). Furthermore, the lack of an extractor fan in the bathroom caused an unbearable buildup of steam and heat after using the shower or hair dryer, forcing me to open the windows every time I used the bathroom and before going to bed to make the environment more livable. Another issue arose with the water supply in the shower: for a while, the water was practically non-existent, causing considerable frustration to my partner, who happened to be using the shower at the time. Regarding breakfast, pancakes were not included in the standard menu and had to be purchased separately. The property's pool bar proved equally problematic, with high prices and slow service due to understaffing, resulting in long wait times. Other negative aspects included the limited variety of TV channels available in the rooms, which limited entertainment options, and the presence of dust on the back of the bed, indicative of inadequate cleaning. In summary, the experience was disappointing due to infrastructural, organizational, and maintenance deficiencies. I recommend that management improve the conditions of the rooms, such as installing adequate ventilation systems, increasing the bar staff, and optimizing the services offered to ensure a more comfortable stay for future guests.

Facilities: Good Sanitation: Good Environment: Good Service: Good I will come again next time

European and modern styles blend, quiet

在猶豫要不要住的，還是算了吧。不值得這個價位，設施乾淨但老舊、小。如果是衝著温泉spa來的，他們的spa環境和設施比不上國內的温泉。説好聽點是“保留羅馬傳統”。地理位置也一點都沒有獨家酒店的感覺。唯一的優點是衞生打掃的還挺乾淨。但對這個級別的酒店也是應該的。