Hoa Binh Avenue, Zone 4, Mong Cai, Quang Ninh Province 538031, VietnamSee Hotel Details
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1 night
Reviews from Real Guests
8.9/10
Very good
40 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.3
Amenities8.3
Service9.1
Cleanliness9.0
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All reviews(40)
Positive reviews(38)
Reviews with photos/video(4)
Clean and tidy(9)
Awesome rooms(8)
Great service(8)
Great location(6)
Negative reviews(2)
Guest User
Deluxe Twin Room
Date of stay: Feb 2026
Business traveller
98 reviews
9.0/10
Great
Posted on Mar 9, 2026
The hotel is conveniently situated near the border gate. Our room was really comfy and had a great and wide view into China. The hygiene was generally very good. However, as a side note, we found a little bug, but that was just once. The staff was really friendly and helpful which made the experience as a whole quite pleasant.
meruson
Deluxe King Room
Date of stay: Oct 2024
Couple
65 reviews
10/10
Outstanding
Posted on Nov 12, 2024
the hotel is located near to the international border crossing, walking distance. there is also a vincom plaza next to the hotel. this is very convenient for shopping and meals. there are many eateries around too. the buffet breakfast is quite a spread, very delicious. the weasel coffee is the highlight, chocolaty and rich. it's not as caffeinated as normal coffee. the staff are friendly and helpful, i left my wooden fan in the room and they helped to retrieve it. the environment is pleasing and comfortable. too bad the swimming pool was closed for maintenance because of a storm, quite a nice pool.
6/20
Response from Property: Thank you so much for staying with us !
Aliceeeeping
Deluxe King Room
Date of stay: Sep 2025
Business traveller
14 reviews
8.0/10
Very good
Posted on Oct 24, 2025
The old-style hotel room was clean, though the walls showed signs of age. The air conditioning was a bit slow to cool down. The toilet made a strange noise the first time I used it, but it was fine after that, probably because it hadn't been used in a long time. The flushing power was sufficient. The showerhead had enough water pressure. This hotel is pretty good; you can't expect too much.
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Hanxue79
Deluxe Triple Room
Date of stay: Jan 2026
Family
7 reviews
7.5/10
Posted on Feb 23, 2026
It's actually alright, but the facilities are a bit outdated and not very modern. I hope the owner can separate the bathroom lights from the room lights. That way, guests won't disturb each other when they get up at night.
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Guest User
Deluxe Twin Room
Date of stay: Sep 2025
Family
9 reviews
9.0/10
Great
Posted on Oct 12, 2025
A hotel with excellent value for money, though the location is a bit out of the way; overall, it's quite good.
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Guest User
Deluxe Triple Room
Date of stay: Jul 2025
Family
13 reviews
10/10
Outstanding
Posted on Sep 3, 2025
The hotel was quite clean and nice, located in the city center, just a few hundred meters from the border crossing. My family was very satisfied.
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Guest User
Deluxe Twin Room
Date of stay: Jul 2025
Travelling with friends
11 reviews
9.0/10
Great
Posted on Aug 4, 2025
I went to Mong Cai with a friend for two nights and three days, and I was satisfied with the accommodations. In particular, the facilities were clean, the breakfast wasn't extensive but was delicious, and the location in the city center was excellent.
Overall, I was satisfied.
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Response from Property: Thank you so much for staying with us !
Guest User
Deluxe King Room
Date of stay: Jul 2025
Couple
6 reviews
9.5/10
Amazing
Posted on Aug 13, 2025
I like it except that the heating and cooling facilities are centralized.
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Guest User
Deluxe King Room
Date of stay: Sep 2025
Couple
3 reviews
9.5/10
Amazing
Posted on Oct 6, 2025
This price is still very good compared with domestic
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Guest User
Deluxe King Room
Date of stay: Oct 2024
Family
3 reviews
6.0/10
Posted on Jan 21, 2025
The price is reasonable, but it is an old hotel. The service is OK. The front desk can communicate in Chinese.
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Response from Property: Thank you so much for staying with us !
Anonymous User
Executive Suite
Date of stay: Apr 2024
Business traveller
26 reviews
8.0/10
Very good
Posted on May 28, 2024
It's OK. I came here for business inspection. The hotel's service attitude is good and they agreed to the temporary changes. So I recommend it and I will definitely stay here next time.
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Response from Property: Dear customer, We sincerely thank you for choosing Bien Bac Hotel as your accommodation for your trip. Your satisfaction is a great encouragement to us, and we will continue to work hard to bring you the best experience. If there is anything we can do to improve our service, please leave a comment. Thank you again and look forward to having you back soon!
Guest User
Deluxe Twin Room
Date of stay: Apr 2024
Family
4 reviews
10/10
Outstanding
Posted on May 2, 2024
The room is very clean, the breakfast is the best, the local chicken noodles and beef noodles are delicious😋
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Response from Property: Dear customer,
We sincerely thank you for choosing Bien Bac Hotel as your accommodation during your trip.
Your satisfaction is a great encouragement to us, and we will continue to work hard to bring you the best experience. If you are satisfied, please rate us on TRIP.COM.
If there is anything we can do to improve our service, please leave a comment. We always listen and appreciate your feedback.
Thank you again and hope to see you soon!
Hewangfei
Executive Suite
Date of stay: Apr 2024
Travelling with friends
7 reviews
10/10
Outstanding
Posted on Jul 9, 2024
The hotel room is very nice and the front desk service is also great
Original TextTranslated by Google
Response from Property: Dear customer, we sincerely thank you for choosing Bien Bac Hotel as your accommodation for your trip. Your satisfaction is a great encouragement to us, and we will continue to work hard to bring you the best experience. If there is anything we can do to improve our service, please leave a comment. Thank you again and look forward to having you back soon!
Guest User
Deluxe King Room
Date of stay: Nov 2024
Travelling with friends
6 reviews
7.5/10
Posted on Dec 21, 2024
Hygiene: Average food, not good
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Response from Property: Thank you so much for staying with us !