We chose this hotel based on its impressive website, hoping for a luxurious and all-inclusive holiday where we wouldn't need to worry about anything. Unfortunately, the reality was far from our expectations. Service and Amenities: Firstly, getting a drink by the pool was a major challenge. With only one waiter serving the entire pool area, we often waited around 45 minutes for her to appear. In the 40-degree heat, getting water should not have been this difficult. When I approached the bar, I was told I could only order from the pool waiter. Snacks were supposedly available until 7 pm, but at 6:45 pm, we were told the service had ended – quite a predicament for our hungry 2-year-old. Predictably, the pool waiter disappeared every day around 6:40 pm, leaving no opportunity for ”last orders.” Quality of Drinks: The quality of the drinks was certainly not up to 5-star standards. Some cocktails were undrinkable, and the white wine was served at room temperature, of very poor quality. The cocktails were mostly flavoured syrups with diluted alcohol, which seemed designed to discourage consumption. We discussed this with two other families who shared our disappointment. Beach Area: The beach area was another letdown. The few available umbrellas and beds were old and nothing like the photos on the website. Service was extremely limited, with only coffee available. This is highly unusual for an ”all-inclusive” beach resort. Teen Summer Camps: The presence of large groups of teenagers participating in summer camps completely destroyed the relaxed, luxurious vibe we were expecting. The hotel seems confused about its identity, trying to cater to both high-volume groups and high-end consumers, and failing to satisfy either. Dining: There is only one restaurant serving breakfast, lunch, and dinner, which can become monotonous over a longer stay. While the staff were friendly and attentive, and the food varied, the quality of ingredients did not necessarily reflect a 5-star standard and beware of teenagers taking all the pizza and food options available, you will have to wait until they all piled their food plates to eat! Other Facilities: The spa and gym were up to standard and provided a good experience as well as the room being of good size and with a lovely sea view. Lifts were out of order at times, but we appreciate this can occur. There sunset is the pool bar is lovely and the mountain view from the pool area is fantastic. As a well-travelled family familiar with 5-star resorts, we were very disappointed with the quality and service at this hotel. We will not be returning, as we expect high-quality offerings and great hospitality on our holidays. The property has so much potential, but management needs to ensure their services meet the standards they advertise and align with their brand's promises.
Excellent
65 Reviews