Harman Suites Moalboal was absolutely awful. I booked two rooms on August 9th for an August 11th check-in and August 13th check-out, paying with my credit card through Trip.com. On the morning of August 10th, Trip.com informed me that one of the rooms was unavailable. I explicitly told Trip.com that I was traveling with elderly people and children, and if one room was canceled, both needed to be canceled. Despite numerous attempts to communicate, the hotel completely refused to cancel the booking. The service was truly terrible. I advise everyone to book with extreme caution! Furthermore, the Trip.com platform was completely useless in this situation and has no dedicated complaint channel. Since Trip.com is registered in Singapore, it's impossible for regular tourists to complain or seek recourse across borders. Choose this platform carefully.
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