Hotels near Icing, Missoula

Spent a couple months in Missoula for work and could not recommend this hotel more. From the general manager Ashley to the front desk staff, everyone was extremely friendly and attentive. The hotel itself is wonderful. I couldn’t have asked for a better stay. I’d also like to give a tip of the cap to Gwen the bartender. When you are away from home for so long, it was nice to unwind with a beverage in the evening. Gwen became a familiar face and did an outstanding job of not only being a good bartender but being a pretty cool all around person to talk to. If you are looking for a hotel in Missoula, you can’t go wrong with the Residence Inn.

very good experience. The mattress is so comfortable that we don’t want to get up.

I was an employee for the Home2Suites for many years and understand the importance of customer service and attitude with the Hilton properties. My husband is disabled and after a long day of driving, we called down to the lobby to ask if one of the employees could bring us a couple of plates and silverware to allow us to enjoy our snack before bed. I was in my pajamas and thought this to be a simple request. The clerk that answered the telephone stated, ”we just don't do that. You will have to come to the lobby and get them”. My husband went down to the lobby and found the three clerks sitting at one of the restaurant tables, laughing with their cell phones. When he asked for the plates and silverware, he was met with an attitude like it was a pain to serve a customer. When I worked for Hilton, every request was accomodated, over and above, and with a smile! Our room was way overpriced as a Garden Inn property and not the room we had requested. Unfortunately, it was not a good experience for us and we will not stay in this Hilton property again. I wish I had read the reviews before booking at this hotel. The Marriott is just across the street and I will try that property.

Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

The lobby was amazing on entry and the staff was very welcoming and helpful. Ended up needing to room change three times due to extreme uncleanliness. The first room I was in I had full cookies and Cheez-Its on the floor between the bed and behind the chair / hide a bed in the corner. It's the second room was much nicer with a balcony. Upon inspection the countertops were covered with sugar and spilled liquid that had dried and congealed and there were oily figure prints on the table tops. The refrigerator was full of melted ice cream and old coffee in an open container. The third room I was in had way for cookies underneath the bedspreads on the floor along with broken pieces of rather thick plastic everywhere. When the chair in the corner was moved there was popcorn spread all over the floor and the bedspread that was underneath the shamed protect it was covered in un-laundered spilled food. I booked through chip and was not able to cancel my booking due to the prepayment, or I absolutely would have, if you have children or animals that you concerned of allergies I would recommend you not stay.

Suitable for hotels with children, the pool is very fun, very close to the airport, hotel breakfast can also