Bayview Hotel

Friendly service

The location in MiraFlores is exellent, but the hotel itself is dirty and run down. We made a reservation on line, only to be told when we arrived at the front desk that the hotel does not take reservations on line. The front desk did not volunteer that they still had rooms, and we were forced to ask if they had a room available notwithstanding their not honoring our reservation. They gave us a room. The carpets and walls in the hotel corridors are dirty, the hot water was intermittant, and when we turned the handle to turn on the shower, the handle fell off. There was loud construction going on in the room next to ours during the day. We were told that there was no longer breakfast included in the rate contrary to what was advertised. No one was in the restaurant the entire time we were there -- probably for good reason. On the plus side, we had a late day airport departure and they let us pay 40 soles to keep the room past the 11 am check out until 8 pm so we did not have to check out and store our luggage somewhere. With this place, its important to have very low expectations, but the location is very good.

Ahead of our arrival, we specifically asked for AC and fans. Upon our arrival, the AC and the safe weren't working and we had to ask for fans which still didn't compeletely work. The staff claimed that the AC would be fixed the next day but two days passed and it never happened. We were finally switched to another room (after having asked for days since our arrival), only to find that night after touring all day that the second room had no hot water in the bathroom. The key also didn't work. After we complained about this to the front desk and asked to be changed to another room (third room), we never received any kind of apology or any offer of a refund or discount. On the contrary, Romulo, the manager, asked to speak to us on the phone where he reprimanded us for being "rude". All three of the rooms we stayed in during our ten day stay had filthy floors and carpets. There are "No smoking" signs but there were a couple of older guests who smoked and left ashtrays out in public spaces throughout all hours of the day, bringing in younger female "guests" late at night. My mother has stayed here several times over the past five years and has noticed a consistent decline in service. The location is very close to where our family loves so this would be perfect but we will never stay here again. The staff were incredibly unprofessional and take no pride in this establishment, which seems to have become a party space for only a handful of guests.