Сергей Близнюков
April 19, 2023
I categorically do not recommend contacting this object! Check-in takes place online by filling out a form that should have been sent by e-mail. The email address was sent via WhatsApp, but the letter did not come. They wrote, called all day, completely ignored, but no one answered messages and calls. The owner doesn't care about the guests! Only after contacting Trip support was the email received. But after that, the troubles did not end! After registration, I received a code from a box with a key, I managed to get into the house, but the box was open and there was no room key! The whole evening was spent negotiating through support, because the hotel representatives did not answer directly! They asked to wait, supposedly the hostess should come and bring the key, we had to wait a few more hours! But she never came! Fortunately, the mess in this hotel did not end there and we managed to get into the next room, the box with the key to which was poorly locked. I settled illegally in a foreign room and only because of this I did not stay on the street. At 11 pm support said that I can stay in this room, but the hostess never came!!!! A whole day out of two in Milan was spent on settling, not to mention how much effort and nerves were spent !!! At the same time, somehow the hotel refused to compensate me for all this! In no case do not contact this object, you risk being left on the street !!!
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