Smart Hotel Milano

Room with good condition, very nice and heartwarming employees and the location is good of you wanna travel around Italy

The Hotel was actually near the Centrale Station. The Receptionist, all of them are wonderful!! Bless them cause on December 7, 2025, around 1:50 PM, I arrived at Porta Garibaldi and took Metro Line 2 to Milan Centrale. While heading toward Exit Torriani, I paused at the stairs to secure my phone and metro card inside my bag. I clearly remember that my wallet was still inside, placed deep in a zipped bag worn in front of me. As I struggled with my luggage, two men were walking closely behind me. One of them—short white hair, around his 40s—suddenly grabbed and lifted my luggage without asking, speaking to me as we went up the stairs. I assumed he was just being helpful. There was no violence, no force, no confrontation. After reaching the top, he walked ahead past Glam Hotel, while I checked in at Smart Hotel Milan. It was at the reception, when I was about to pay the city tax, that I realized my wallet was gone. Only my wallet was missing; my phone and other belongings were untouched. I later learned this was a classic case of pickpocketing through distraction.

Very bad experience, they changed me to a different hotel. That is not good and it has many problems. Mosquito, water clog problem. Worst management.

The location is excellent — just a short walk from Milano Centrale Station, making it super convenient for travel around the city and day trips. There are also plenty of restaurants, cafés, and convenience stores nearby. The hotel was clean and modern but a tiny bit smaller than I expected . Our room was well-maintained and had everything we basic needed. The staff were friendly, welcoming, and always happy to help whenever we had questions. Overall, it was a pleasant stay for us

Warm welcoming staff, near to train station, clean rooms, comfortable space. Very close to many restaurants.