katherine
December 14, 2023
We got to the hotel a little early and it was extremely busy, so our room was not ready. This was not a problem as we were able to grab a few cocktails on the rooftop. They told us that they would text us when our room was ready. A few hours later way after check in time, we still had not received a text, so I went downstairs to check on it. I should add that the elevators were extremely slow for our entire trip. When I finally got downstairs our room was ready and I got our key. When we went to the room there was already another couple in the room! It was very awkward walking into a room and someone else already being there. Not able to get anyone on the phone at the front desk, all four of us went back downstairs. The other couple was upgraded, and we were not even apologized to. In addition, they kept us in the same room that the other couple had already unpacked in. We paid for a "city view" room and the room did not have a single window and smelled mildewy and musty. I complained on check out and again not an apology or any type of compensation just a "I will let my manager know". This was a business trip and I travel quite often for work. For the price that this hotel was, I expected more. The only good quality was that it was in a prime location, but there are other hotels around there and next time I will be looking at those.