Homewood Suites by Hilton Miami - Airport West

Our stay at Homewood Suites by Hilton Miami Airport West was truly a pleasant experience overall. From the moment we arrived, the service was warm, professional, and attentive. The staff made us feel welcomed and were always willing to assist, which added a personal touch to our stay. The facilities were well maintained and thoughtfully arranged. The room itself was very clean, spacious, and comfortable, with a layout that made it easy to relax and settle in. While we were assigned an accessible room, which was not our preference, it was clearly indicated at the time of booking, and the space was still well kept and functional. One of the highlights of our stay was the breakfast. It was excellent, with a good variety of options, fresh items, and a satisfying start to each day. This was certainly a standout feature and added great value to the experience. Overall, this is a hotel I would recommend for its cleanliness, quality service, and strong amenities. With careful room selection, it can provide an even more tailored and enjoyable stay.

There were a lot of ants in the kitchen, dining table and 1 ant crawling on my bed. Called the reception and said they will send maintenance to kill it. No one came and saw more ants all over my snacks.

What a disappointing experience. My flight was on time. My bags were first off. And then, I went to the hotel shuttle area a little after 5:30. I expected to see the van around 6pm at the latest, however, it never arrived. I saw several other hotel shuttles go by at least twice before deciding something was not right. After almost 45 minutes, I called the hotel and never got a person to answer. I called back and after wading through the system, got a woman on the line. When I explained I was waiting for the shuttle, she very rudely informed me I had to call. Nowhere on their site, in the voicemail system, or on any documents I received did it say I needed to call. Everything states the shuttle runs every 30 minutes from 7am-11pm. While waiting is never fun, being scolded by a staff member before you even arrive at the hotel is never a great start. Once the shuttle finally arrived, almost an hour after I arrived at the airport, they had picked up another guest at the previous stop. So clearly, there were several of us waiting for the shuttle. Because of the late pick up, I was not able to fully enjoy the evening reception. Again, disappointing. This whole experience is not up to the Hilton standard. It’s unfortunate this property isn’t being handled to their benefit. I can only hope future guests may have better care. And, as I’m writing this, the wifi signal keeps dropping. Yet another disappointment.

Only there about 12 hours and only used the front desk and shuttle. Room was very nice and accommodating. Shuttle was right on time which was important.

Got here early. Waited about an hour for room but still got early room. Room clean and spacious and has nice kitchenette. Good tv selection Good pillow and comfortable bed

I made a reservation for a client that was having a long layover on their trip but they were DENIED check in because they did not have a US issued credit card for incidentals. We were OK with the price of this room and we use your hotel alot and We offered to give them our personal card and they still refused. The gentleman that helped my client and spoke on the phone with my Director was named Vince and now I hear he is saying it never happened. You obviously do not stand with your clients. I am a Travel Agent and have used your hotel many times and now my experience is ruined. We are being told that we will not get a refund on the room that my client could never use because YOU turned him away. I will put this all over social media and pass this story on to my travel agent friends if you don't do something to rectify. I've spent all day dealing with this issue and i'm fed up with this run around. Vicki B.