TLDR: The hotel itself is cute and clean, and the location is good for the price. Service and amenities are lacking, and my friends and I were grateful it was a short stay. Also, don’t let the front desk call you a cab.
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My friends and I spent one night at Moxy Miami South Beach. Their system was down when we arrived, and and no one notified us when we could check in, despite saying they would. The TV didn't work for the entirety of our stay, supposedly in the whole hotel, and staff communication on the issue was poor. No other businesses in the area seemed to be having similar issues. There are no ice machines in the hotel, so we were told to get ice from the bar. The only bar we could find was only open 4pm-10pm. There was another bar we didn’t know about that might've had longer hours, but no one gave us that information, and the info available online is minimal. The "free breakfast" in the morning is a joke. We asked the front desk to call us a cab at checkout and ended up with an $80 15-minute ride in a completely unmarked vehicle. And, finally, I was overcharged for the stay, and it took way too long to get a response/resolution. No one at trip.com customer service was even able to reach anyone at the hotel to discuss the issue. Obviously, none of these issues are major, but they resulted in a pretty unsatisfactory stay when added up. And the photo of the city is the view from our ocean view room.
